- Report: #721321
Complaint Review: Vivint - Provo Utah
Reported By:
trinity13 -
Lawton, Oklahoma, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Vivint
4931 N 300 W Provo, 84604 Utah, United States of America
Phone:
8002165232
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
vivint APX Alarms APX ALARM RIPS OFF THE PUBLIC, PEOPLE TOLD NO CONTRACT. CAN CANCEL AT ANY TIME. NO OBLIGATION. Provo, Utah
Alarm sales man knocks on door, tells me he wants me to display a sign in my yard. In return for this i will be given an alarm system at no cost to me. I ask if this is a contract the sales man tells me NO!.
He goes on to explain to me and my husband that we may cancel this at any given time so long as we continue to display the sign in the front yard for 42 months. My husband has now been made unemployed so naturally we wished to cancel the use of this service.
On calling the support number we was told that to be able to cancel there was only two options open to us. The first was to get someone to take over the contract ( to this i asked what contract ) to this he answered the one you entered when you took the equipment. I was staggered and continued to argue about this to no avail. He said that maybe we could advertise it on Craig list and if we found someone to take the contract they would supply the people with a new system for their home.
Option Two was to pay the remain of the contract which i might add does not end until 2014. I don't know if what they are doing is lawful. But its certainly a con.
2 Updates & Rebuttals
sleeper25
United States of AmericaWhat About Honest?
#2General Comment
Fri, May 13, 2011
Indeed the consumer here could have been more cautious. However what about the blatant lies of the sales rep??? What if she did ask repeatedly and the rep just lied again and again? This is not a case of complete ignorance on the consumer... This is also a case of blunt lies and stealing.
tribalfrog
amarillo,Texas,
United States of America
contract
#3Consumer Comment
Sat, May 07, 2011
Maybe when you are given something to sign you should read it first. The what the smart people in america do. Didn't your mommy teach you to always read the paper work that you are given I mean, don't blame the company because your lack of knowledge.
