- Report: #795922
Complaint Review: Vivint - Provo Utah
Reported By:
Robert -
San Antonio, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Vivint
4931 North 300 West Provo, 84604 Utah, United States of America
Phone:
801-705-2900
Web:
www.vivint.com
Categories:
Business Rating:
(0)
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Vivint Vivint-- APEX home security Vivint did not have a technician that could INSTALL THEIR BASIC SYSTEM, and I had to pay the price for their incompetence!!! Provo, Utah
We initially had Apex service and liked it. We were customers for 4+ years (well beyond the initial 3 year agreement that we signed)Then we moved, and was going to transfer service to our new home. We called Vivint to schedule technician to install our new system and they give us the typical 3 hour window to install ( not a big deal-- I expected that). Is what I didnt expect was that Vivint didnt have a "qualified Technician" ( their words not mine) to install our requested system. The interesting thing is that we ordered their bottom of the line- no bells and whistles system. We had 5 different appointments scheduled, and 5 different times we were "Stood Up". After 2 months of no service I called the "Customer Service" department to cancel my service. I was informed that I could cancel my service, but I would have to pay the full amount due until my contract was up. So I basically was supposed to pay for no service for 10 more months (again, we were well beyond the initial 3 year service agreement). WHAT A SHAM!! VIVINT STRONG ARMS YOU INTO PAYING FOR A SERVICE THAT YOU DONT HAVE. STAY AWAY!!!
1 Updates & Rebuttals
Ken
Greeley,Colorado,
USA
I'll bet your contract says....
#2Consumer Comment
Tue, November 08, 2011
"...after the initial contract term, service must be cancelled within 30 days prior to expiration or it will be automatically renewed for 1 year terms." It's there, mine has it. Be aware of this when your current 1 year term is up to cancel if you need to.
I agree with you that there's something a little wrong with them not having anyone qualified to install their system.
Good luck getting this worked out with them...I like our service with them and we're in our 2nd year.
