- Report: #1465098
Complaint Review: VMS Merchant Services - Midlothian, AND Burlington Virginia, AND Massachusetts
Reported By:
Janice -
Glen Allen, Virginia, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
VMS Merchant Services
2820 Waterford Lake Dr, AND 1600 District Ave, Suite 200 Midlothian, AND Burlington, 23112 Virginia, AND Massachusetts, United States
Phone:
(877) 868-3800 IN MA
Web:
www.timepaymentcorp.com, [email protected], www.REVERSEPOS.com
Categories:
Business Rating:
(0)
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VMS Merchant Services ReversePOS TimePayment Corp VMS, LLC Tricked me into signing a 4 year contract that will cost me over $11000 by saying that I was signing for receipt of a box of equipment that I was told verbally that I can cancel at any time. Midlothian, AND Burlington Virginia, AND Massachusetts
A sales rep came to my office by appointment and showed me a POS system for credit card sales. I agreed to try the system on a month to month basis but I told him that because I am 65 and not sure when I want to retire, I would only try it on a month to month basis and he said "you can cancel at any time."
He went to his car and got a box out and brought it into my store and he had a laptop with a form on it and he asked me to sign that I had received this box. In the meantime, a customer had come in and so I barely glanced at it but I thought that there was a 3 day cancellation period with anything in Virginia that you sign in which you can cancel, so I wasn't too concerned. Everyone I've told this story since it happened said that they believed the same thing.
But when I read what I had signed I found that it was a 4 year contract that said "Noncancellable" at the top in small letters that he neither mentioned or showed me.
I called to let them know that I was cancelling and they are refusing to allow me to cancel even though I explained how their sales rep had deceived me. At first the sales rep denied that he had told me it could be cancelled at any time and then later he admitted saying it but said that he really only meant that the merchant services part could be cancelled.
He was supposed to come set up the system but missed an appointment that he made to do so and didn't call me to cancel. The paperwork that TimePayment Corp sent me states that he verified "a complete and satisfactory installation of your equipment." This is also not true - the equipment is sitting in my office in the same box he brought in and left.
2 Updates & Rebuttals
Janice
Glen Allen,Virginia,
United States
I thought that there was a 3 day time period to cancel all contracts and so do most of the people Ive told this story to.
#2Author of original report
Tue, October 23, 2018
My new mission in life is to get the fact that there are contracts called "noncancellable" that are for businesses and not consumers. This to me is very unethical since the rep didn't even tell me that it was noncancellable. I'm sorry I'm not the genius you are but I just want to spare other people from finding this info our the hard way like I did.
The Dog
United States"When I Read What I Signed..."
#3Consumer Comment
Sat, October 20, 2018
Same old story. YOU didn't even bother to read what YOU were obligating YOURSELF to BEFORE you signed it! The incoming customer is NOT an excuse. You can claim fraud and deception all you wish but at the end of the day, you did not read the contract!
