- Report: #288782
Complaint Review: Voip.com - Indian Harbour Beach Florida
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Author Confirmed
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Voip.com
1300 Pinetree Dr #12 Indian Harbour Beach, 32937 Florida, U.S.A.
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Voip.com is a fraudulent company that does not provide service offered Indian Harbour Beach Florida
I signed up for this service in November of 2007. I was charged $45.00 for equipment which did arrive in a timely manner.
The day service was connected, I tried it and it did not work. I could not get any calls to connect. I tried for 3 days (over Thanksgiving weekend).
The following business day, I canceled and was charged $41.99 for a cancellation fee. I challenged the fee and was told that because my number was ported, the 30 day money back guarantee does not apply. Since the service never worked for me, there is no way to know if my number was ported, so I disputed all charges with my credit card company.
I am currently looking at taking action against this so called 'company' with a class action lawsuit. If anyone has already started this, please let me know.
If you look at the address of the company on Google Earth, it is in a residential neighborhood, which helps confirm my suspicion that voip.com is probably a couple teenagers working out of their parents garage.
Mike
Pensacola, Florida
U.S.A.
The day service was connected, I tried it and it did not work. I could not get any calls to connect. I tried for 3 days (over Thanksgiving weekend).
The following business day, I canceled and was charged $41.99 for a cancellation fee. I challenged the fee and was told that because my number was ported, the 30 day money back guarantee does not apply. Since the service never worked for me, there is no way to know if my number was ported, so I disputed all charges with my credit card company.
I am currently looking at taking action against this so called 'company' with a class action lawsuit. If anyone has already started this, please let me know.
If you look at the address of the company on Google Earth, it is in a residential neighborhood, which helps confirm my suspicion that voip.com is probably a couple teenagers working out of their parents garage.
Mike
Pensacola, Florida
U.S.A.
3 Updates & Rebuttals
Nigel
Knightsbridge, London,Europe,
United Kingdom
voip.com ripoff
#2UPDATE Employee
Tue, December 18, 2007
I might be able to assist you with your complaint. I do however, have to be careful, as I could be sued for relaesing this information. If you or anyone esle can provide the details that appeared on your credit card statement, then it will help me know for sure. I do not require your account details, just the text that appears next to the charge. The charge would look similar to the example below: $39.95 LSpay.com 866-220-0337 If enough people respond, then a class action suit can certainly be initiated. I was stiffed by these lot as well. Nigel (((email redacted))) CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Nigel
Knightsbridge, London,Europe,
United Kingdom
voip.com ripoff
#3UPDATE Employee
Tue, December 18, 2007
I might be able to assist you with your complaint. I do however, have to be careful, as I could be sued for relaesing this information. If you or anyone esle can provide the details that appeared on your credit card statement, then it will help me know for sure. I do not require your account details, just the text that appears next to the charge. The charge would look similar to the example below: $39.95 LSpay.com 866-220-0337 If enough people respond, then a class action suit can certainly be initiated. I was stiffed by these lot as well. Nigel (((email redacted))) CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Nigel
Knightsbridge, London,Europe,
United Kingdom
voip.com ripoff
#4UPDATE Employee
Tue, December 18, 2007
I might be able to assist you with your complaint. I do however, have to be careful, as I could be sued for relaesing this information. If you or anyone esle can provide the details that appeared on your credit card statement, then it will help me know for sure. I do not require your account details, just the text that appears next to the charge. The charge would look similar to the example below: $39.95 LSpay.com 866-220-0337 If enough people respond, then a class action suit can certainly be initiated. I was stiffed by these lot as well. Nigel (((email redacted))) CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
