Mr. Chickles
Majestic,#2Consumer Suggestion
Fri, March 01, 2013
My wife and I had the same problem TWICE with vacation packages purchase online; in both instances we were double charges by the airline.
The first go-around the airline responded in the same manner as you described. We were told everything from HOLDING fees to Act of God before they agreed to reverse the charge. Here's the kicker, the original overage was for one lump fee, the reverse was made in 2 separate transactions that our cbank didn't recognize. After almost 2 weeks we waited until finally the bank deleted the overages.
Now, fast forward a year later and the exact same situation has occurred again, but this time when the overage appeared we immediately contacted our bank and had the overage removed.
I hope this helps. FYI, we used American this last time and Delta before and BOTH overcharged us.