- Report: #1374431
Complaint Review: Volkswagen - Herndon Virginia
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Volkswagen
2200 Ferdinand Porsche Dr. Herndon, 20171 Virginia, USA
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Volkswagen VW doesn't stand behind its products or customers
VW Jetta with 100,000 miles suddenly stopped running. Tried to start our parked car, but wouldn't start. Had it towed to a VW dealership and that experience was a nightmare. They ended up quoting us over $7k for a new engine. Why does a car with only 100k miles need a new engine when it's been serviced/maintenanced on time (and at VW dealership service centers). The car did not show any signs anything was wrong; no warning lights, it was driivng normally. What would have happened if the engine had suddently failed without warning while driving? Shame on VW for not putting its customers first. I don't know where the integrity/transparency, customer focus, and safety/reliability have gone... Will never buy Volkswagen again.
