- Report: #1177930
Complaint Review: Volusion - Internet
-
Author Not Confirmed
Why?
Volusion
Internet, USA
Phone:
800-646-3517
Web:
volusion.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Volusion Volusion Web ServicesVolusion Online Shopping Sites NO CUSTOMER SERVICE, NO SKILLED TECHNICAL SUPPORT, NOT USER FRIENDLY Internet
We signed up for a mini-store with volution for $16.00 a month. They have TWO Log In Gateway's to get through to do anything within their framework. It is unneccesarily difficult and when asked to explain they say you must be family with cascading style sheets, which is not that difficult. Their goal is for you to give up because nothing moves the way it is supposed to. Adds and offers convieniently pop up offering you completely templates for all different amounts.
I started trying to cancel right after I signed up and they kept directing me to sign in to cancel. I did that once but it did not take. So I kept emailing. I would get an email from Lauren about a great new deal on "Designs" reply that I'd been trying to cancel and no REPLY ever. On May 2014 i recieved a message with a ticket number to cancel after I got INTO THE SYSTEM TO CANCEL and when I tried to log into the TWO gateways, it would not let me in.
I've been trying to get my domain which I purchased from them but paid for, it's mine. Finally got billing today, she canceled my account and hosting and said she would transfer me to tecnicle support for help in getting my domain pointed somewhere else.....dial tone....Called Back...Kaitlyn say's..just noticed...you have a mini account and it's not eligible for phone support. But I'll send you an email with the instructions.
This is NOT a low cost solution for a Web Commerce Store.
They do not talk to you unless you are paying for big services.
They have NO IN OFFICE technical support.
1 Updates & Rebuttals
micky
Oklahoma City,Oklahoma,
and the beat goes on
#2Author of original report
Fri, September 19, 2014
no email with instructions
|
2:11 PM (13 minutes ago)
 |
|||
|
||||
Dear Merchant,
A ticket you have opened with Volusion Billing department was recently updated. We ask that you log into my.volusion.com to view this update. Should you have any questions or comments regarding this update, feel free to add them to your ticket through my.volusion.com. Email replies to Volusion staff in regards to this ticket will not be received. Please do not reply to this email response.
You can view your ticket through my.volusion.com at the following link:
https://my.volusion.com/Tickets.aspx?Ticket=519197874
Thank you for choosing Volusion,
The Volusion Team
