Keith
Keansburg,#2Consumer Comment
Tue, April 28, 2009
Vonage only has the $14.95 basic 500 and the $24.95 premium unlimited plan. BOTH plans has a cancelation fee if account is canceled within 2 years, you only need to pay the "rebate recovery fee" if Vonage supplies the device. The nickle and dim fees you referred to is for the taxes that the government charges. Yes, I used to work for Vonage and I dealt with some real morons on the other end of the phone, which is why the rep would not give you her last name. People were always trying to pull a fast one on Vonage, since most people were too stupid to connect the service properly. Oh yeah, and by the way Vonage only has 1 Terms of Service so if you terminated you account within 2 years you WILL be charged the cancelation fee, if you try to dispute the charge Vonage will win and then assign your delinquent account to a collection agency.