A Friend
My Town,#2Consumer Comment
Fri, July 20, 2007
- You stated that Bell South told you that no request was submitted to them so that your number could be transferred to Vonage. What department were you speaking to? You most likely were talking to a customer service rep who did not have that information on the system. (I do LNP's for AT&T and I was told by some of the reps from other telcos that no request was submitted - some while the number was being ported - ooooooo, magic) - Oh and by the way, when you transfer a number to another carrier your incumbent (current) carrier gives the number to the new carrier. The new carrier DOES NOT take the number ftom your current carrier. - You stated that a Vonage rep would not work over the same line that you had DSL on. Most likely you were told by the rep that if your number ported over to Vonage you would lose your DSL service at that time, so you would need to get a new DSL line. - This agent should be commended for stopping a problem before Bell South cancelled your DSL line. - Also, FYI - your internet provider supplies you with a 'modem', Vonage supplies you with either a router/phone adapter or just a phone adapter. I have many friends that currently work for Vonage, in different capacities, and I hear stories of how uninformed people call and scream at them because they didn't know what they were getting into when signing up, and now their ignorance is all "Vonage's fault". I have been a customer of Vonage for the past 4 years, and I have never had a problem with the service, but then again I knew what I was getting into when I signed up. My advise to you would be to not purchase anything that may cause you to have to take responsibility for what you are getting into. Vonage obviously is the phone company for intelligent consumers, the rest should stay with their overpriced, outdated local providers.
Stephen
Charlestown,#3Consumer Suggestion
Tue, May 08, 2007
I have never heard of any DSL issues with Vonage. I don't really follow what the real issue is here. Was it just that you couldn't get your old phone number transferred to the Vonage service? That is not always possible. I use vonage and I was not able to transfer my old number over to the system. Some situations will allow you to transfer the old number, but not all. The fact that you had a broadband connection at the house will let the vonage system work as advertised, but you may very well end up with a new phone number when transfering.