- Report: #1354889
Complaint Review: VW Credit - Auburn Hills Michigan
Reported By:
flipper1 -
Palm Springs, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
VW Credit
VW Leasing Auburn Hills, 48326 Michigan, USA
Phone:
800 229-5076
Web:
www.vw.com
Categories:
Business Rating:
(0)
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VW Credit VW Leasing Charging a fee for no services rendered. Auburn Hills Michigan
End of Lease charges are a joke with VW Credit. I leased a 2013 VW Beetle and drove it to the end of the lease. I decided to turn the car in early. Delivered it to the VW dealer 2 months early and paid the lease off to the end. The dealer liked the car, sold the car in a very short time around two weeks later. The car was in perfect condition regarding wear, mileage was under the alotted amount by almost 10 K miles and all was good. Now I receive an end of lease charge of 350.00 for end of lease inspection etc. There was no inspection as the dealer already sold the car. I talked to the dealer and he said no problem and that he would take care of it. I get a call from VW leasing stating that I owe them 350.00. I asked for what? They said for the turn in and inspection of the vehicle. I asked if they talked to the dealer and they said yes but I still owed the 350.00. I asked what services were performed to justify the cost of the 350. They didn't know but said I just owed it. I asked them to see any kind of inspection report etc. They couldn't give one.
It's surely not the money. It is the principle of the work vs. compensation. No inspection was initiated, no cost to VW as the dealer resold the car and took responsibililty. I fail to see what the charge is for. Now if I was going to lease a new vehicle from VW, then they would wave the charge of 350.00.
I believe it is a bureaucratic mess dealing with these people. It will be a blue day in you know where before I even think of buying or leasing another vehicle from Volkswagen. It's these little things that make a company pleasant to deal with. VW has their problems, I know and this is just another little one on the pile.
1 Updates & Rebuttals
Robert
Irvine,California,
USA
Questions..
#2Consumer Comment
Thu, February 09, 2017
When you signed the lease was there a section that said you would be charged $350 at turn-in?
When you signed the lease was there a section that said they had to provide you with justification for the charge?
Where was your "principals" at that time? As wouldn't the time to object to something be BEFORE you signed a legally binding agreement? Or should we guess that they just forced you to sign it and didn't even give you 10 seconds to read what you were signing.
By the way this is how just about all Fleases..oh I mean Leases..work.
