- Report: #107771
Complaint Review: Wachovia Bank - Charlotte Pennsylvania
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Wachovia Bank
Charlotte, NC (Philadelphia, PA Transaction) Charlotte, 19103 Pennsylvania, U.S.A.
Phone:
800-92246842
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Wachovia Bank Unfair Ripoff NSF Charges Charlotte North Carolina
Wachovia needs to revamp their computer system. You will get a different story from each customer service rep but most of them will tell you that the system posts the highest first. This does not make sense especially when some transactions are actually debit purchases or cash withdrawals at an ATM. Why are you paying $31.00 nsf's on cash withdrawals.
I understood debit purchases to be like cash. Meaning, these transactions should have been deducted from the available balance. The checks that post do not clear until midnight so whatever the balance was at that time should have been applied. Instead, the cash withdrawal and the debits are factored back into the balance. And now the check is deducted first and the two transactions that were made earlier in the day post after. How and why is beyond me.
If you have 20.00 in your cookie jar and you take away 10.00...you now have 10.00 available. You now need 20.00 and the cookie jar only has 10.00. Similar to a credit purchase. The 20.00 credit would be applied and you would then be overdrawn by 10.00. You will pay an nsf on the 20.00 credit because your cookie jar only had 10.00 in it. You should not have to pay another nsf on the 10.00 that was already gone. The same difference. The balance is 10.00 and not 20.00.
Charging NSF fees for cash withdrawals and debit purchases is unfair.
Ramona
Philadelphia, Pennsylvania
U.S.A.
I understood debit purchases to be like cash. Meaning, these transactions should have been deducted from the available balance. The checks that post do not clear until midnight so whatever the balance was at that time should have been applied. Instead, the cash withdrawal and the debits are factored back into the balance. And now the check is deducted first and the two transactions that were made earlier in the day post after. How and why is beyond me.
If you have 20.00 in your cookie jar and you take away 10.00...you now have 10.00 available. You now need 20.00 and the cookie jar only has 10.00. Similar to a credit purchase. The 20.00 credit would be applied and you would then be overdrawn by 10.00. You will pay an nsf on the 20.00 credit because your cookie jar only had 10.00 in it. You should not have to pay another nsf on the 10.00 that was already gone. The same difference. The balance is 10.00 and not 20.00.
Charging NSF fees for cash withdrawals and debit purchases is unfair.
Ramona
Philadelphia, Pennsylvania
U.S.A.
4 Updates & Rebuttals
Thomas W
Dalton,Georgia,
U.S.A.
wachovia is a bad bank and they are not the only one
#2Consumer Comment
Sat, January 08, 2005
i had wachovia as a bank and had a checking account and was in college and had checks stolen i reported it but nothing ever happened they just kept on coming through and finally closed my account and HAD to pay around $300.00. thanks wachovia ill tell everyone what kind of a bank you truly are. oh and kathy be quiet ok if that is your real name. i also had another bank called regions bank and there an employee in public yelled and threatened me to kick my @$$ i learned in college that if you are in public that you should not do something like that as you are still representing that company. both banks need to be investigated under how they act towards their customers.
D
South Florida,Florida,
U.S.A.
Why did you leave wachovia Cathy
#3Consumer Comment
Fri, December 10, 2004
Cathy, how long did you work on the platform side before you "quit"? I figure that you are a former employee with what you are saying about 7's and everything. I to am a "good little soldier" and I love it when people come in and complain that we charged them when they knowingly overdrew their account and want to talk to someone, and after they do iI find out that we didn't return a dime of the fees to them. And we look into their account and see that they had bounced 15+ checks in the last 12 months. So just one other thing to you kathy, IF THAT'S YOUR REAL NAME "have a nice day"
Cathy
Danville,Virginia,
U.S.A.
Aren't You A Good Little Soldier!
#4UPDATE Employee
Fri, December 10, 2004
Holy Cow are you the most judgemental little Wachovia soldier! First of all, you better go back to Teller training and fast! With that attitude you will never get a 7 on your service measurements and I guess you don't realize that credits are not posted before debits. "Items are posted in any order Wachovia sees fit", as stated in the depositors disclosure. Maybe Wachovia Florida does business differently than every other state in the union but that's the truth stated in black and white in our own disclosure. The overdraft and insufficient fees we are talking about are caused by people making errors in their register or not keeping one. But not everyone finds that such an easy task and Wachovia takes advantage of that by their policies on posting items. If my funds are being held for previous debits, then why can I go to the ATM and withdrawl against those funds that are supposedly being held for previous purchases and why is it, when a customer makes a cash deposit with a teller in the morning and draws against it that afternoon, they are charged an unavailable funds fee?!?! I'm glad you love your job and that you're so perfect, but get your story straight G...if that is your REAL name!
G
Winter Haven,Florida,
U.S.A.
use a register~
#5UPDATE Employee
Wed, October 06, 2004
This argument is something I hear often as a bank teller at Wachovia. The answer is simple.... Use a register and stop spending money before you make deposits. If you put $20 in your "cookie jar" only use $20 not make your purchases first and then add/deposit to your "cookie jar" after! Keeping a checking account is really as simple as adding/subtraction and not spending money that doens't belong to you! just a side thought: Deposits are posted before withdrawals/debits/checks are subtracted. All debit card transactions are not immediate and your assumption that they are and your lack of keeping track of them with a check register and a good calculator will cost you NSF fees every time!
