- Report: #569040
Complaint Review: Wachovia Banks - Charlotte North Carolina
Reported By:
Kristen -
Scranton, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Wachovia Banks
301 S. College St, Ste. 4000 Charlotte, 28288 North Carolina, United States of America
Phone:
Web:
www.wachovia.com
Categories:
Business Rating:
(0)
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Wachovia Banks Fradulant charges Charlotte, North Carolina
Approximately one month ago I spent the morning running errands, first to the post office and then to a large retailer. I was back home for about two hours when I realized that I couldn't find my debit card and after calling the last place I used it and being informed that no one turned one into their customer service, I called Wachovia to notify them.
The woman I spoke to was reassuring, told me that my account would be closed and I'd be issued a new one, and that if any suspicious charges arose I'd be notified.
At the time that I lost my debit card I had $2,390 in my bank account after subtracting the $87 I had debited the prior day. When I logged into my online banking account the next morning to be sure that all was well, imagine my surprise when my account registered in the negative.
Someone had apparently found my card and using it as credit had a field day. There were several convenience store charges ($12.30, $22.68, $25.70, $33.00), a grocery store purchase ($159.80), two clothing store purchases ($98.99, $107.50), and one for an electronics store ($3,670). They added up to a grand total of $4,129.97, subtract my prior checking account balance and I was left with -$1,739.97! It gets better, I was charged an overdraft fee of $35.00 per each transaction, multiply that number by eight transaction and you get $280/day.
I IMMEDIATELY called Wachovia back wanting to know how this happened when I was assured that the account would be closed and was told, "processing error". Processing error?! I was also told that I wouldn't be held liable but it's a good thing I didn't hold my breath.
Two days later, Monday, I received FIFTEEN phone calls from Wachovia between 7:30am - 9:00pm in regard to my "overdrawn bank account". I was also informed that I was still being charged overdraft fees. They were insistent that I was responsible for paying them as "we covered rendered goods and services". I told them repeatedly that I had reported my debit card as lost and I got nowhere. One lady even told me, "M'am, I don't have time to listen to your sob story."
I finally managed to clear up this entire mess just yesterday after spending the day calling their corporate offices and requesting to speak to individual's higher up on the chain.
It was such a frustrating experience and I will NEVER again bank with another large bank. Credit union, here I come.
The woman I spoke to was reassuring, told me that my account would be closed and I'd be issued a new one, and that if any suspicious charges arose I'd be notified.
At the time that I lost my debit card I had $2,390 in my bank account after subtracting the $87 I had debited the prior day. When I logged into my online banking account the next morning to be sure that all was well, imagine my surprise when my account registered in the negative.
Someone had apparently found my card and using it as credit had a field day. There were several convenience store charges ($12.30, $22.68, $25.70, $33.00), a grocery store purchase ($159.80), two clothing store purchases ($98.99, $107.50), and one for an electronics store ($3,670). They added up to a grand total of $4,129.97, subtract my prior checking account balance and I was left with -$1,739.97! It gets better, I was charged an overdraft fee of $35.00 per each transaction, multiply that number by eight transaction and you get $280/day.
I IMMEDIATELY called Wachovia back wanting to know how this happened when I was assured that the account would be closed and was told, "processing error". Processing error?! I was also told that I wouldn't be held liable but it's a good thing I didn't hold my breath.
Two days later, Monday, I received FIFTEEN phone calls from Wachovia between 7:30am - 9:00pm in regard to my "overdrawn bank account". I was also informed that I was still being charged overdraft fees. They were insistent that I was responsible for paying them as "we covered rendered goods and services". I told them repeatedly that I had reported my debit card as lost and I got nowhere. One lady even told me, "M'am, I don't have time to listen to your sob story."
I finally managed to clear up this entire mess just yesterday after spending the day calling their corporate offices and requesting to speak to individual's higher up on the chain.
It was such a frustrating experience and I will NEVER again bank with another large bank. Credit union, here I come.
