- Report: #652990
Complaint Review: Wachovia - Atlantic City New Jersey
Reported By:
ACrockett -
Galloway, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Wachovia
Atlantic avenue Atlantic City, 08401 New Jersey, United States of America
Phone:
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Wachovia let a company take money out of my account without permission Atlantic City, New Jersey
I use to have service with Dish Network since moving they could not get a sattelite signal at my new residence so I cancelled service with them. Later I found a charge of $54 on my statement from Dish Network. I contacted Wachovia about the transaction and they issued a temporary credit to my account pending investigation.
About a month later I recieved a letter in the mail from Wachovia informing me that they will be taking the $54 dollars back out because they had found no error with the transaction and I would have to take it up directly with the service provider. I do not understand how they could not find error when I never gave permission to Dish Network to debit my account. They obviously got my account numbers from a one time payment I had made before.
Never mind the fact that I had never gave this company any kind of permission to debit my account, I never recieved any services for what they are charging me. I will also be filing a report on Dish Network but from what I believe a bank is supposed to hold your money in safe keeping, if they cant do that then what is the purpose of having an account?
1 Updates & Rebuttals
Ronny g
North hollywood,California,
USA
Not sure if this is the banks fault..
#2Consumer Comment
Wed, October 20, 2010
I am no fan of Wachovia..but apparently Dish Network was able to provide proof that you authorized the charge. The bank did issue a temporary credit which means they investigated.
If you truly believe Dish Network charge your account without authorization, go back to the bank and request a Federal E dispute form, fill it out, and submit it. The charges will be reversed if they conclude the charge was unauthorized. It would be nice if every bank just automatically sided with us every time we told them we dispute a charge, but unfortunately for us..they have a legal obligation to cover any charges made that we authorize. Even if you use a credit card they won't always do a charge back unless an investigation concludes the charge was unauthorized... or if there is a substantial history of the merchant pulling scams.
The law protects merchants as well as consumers..it's not always so easy to get a refund.
