Rickie1971
York,#2Consumer Comment
Fri, January 09, 2009
I work at a dealership in the service department and I have seen countless cases over the course of 4 years similar. Usually they only put a fraction of the required amount of oil back in or sometimes don't even change the oil . A few times I've seen a factory style filter still on the car. In some cases I'm sure they might not be able to get that filter in the Fram brand. But the filters I saw were filters that cost the price they charge for the oil change, so they can't be putting high grade filters on for a $20.00 oil change. When I talked to the customers, they say about just having their oil changed within the past week or so and were never asked if they approve reusing that filter. At that point it should have been brought to the customers attention that the vehicle requires a special filter and they should be given the option to reuse the filter or pay extra. Not just leave that one on there, which over time hurts the engine.