Complaint Review: Wal Mart Exide Various Automotive Battery Mfgr And Sellers - Internet Internet

Issue was finally resolved to my satisfaction.  Found the original receipt and spouse took it and defective battery back to WalMart.  They credited the money back for the total purchase price.

I appreciate your comments. Thank you!

My mechanic is certified ASE in auto electronics and did the current draw procedure as part of his testing. 

You state in your rebuttal what I believe is the overall issue... The product was defective!

It has been said many times, check out the other reports here on ROR about Walmart batteries.  I got burned with a Walmart battery once.  Never again, I will never buy another one there.  Invest in a good battery, it is one less thing to worry about.  All batteries are not the same.  Trust me, it was not your car that killed the battery.

I am ASE certified in auto electronics..and MECP master certified (mobile electronics) and I can say something is not adding up.

I do not understand the first diagnosis that an airbag sensor is causing a voltage issue...as airbag sensors are inactive when the vehicle is not running..henceforth should not in all logic be killing a battery overnight. Unfortunately, most "mechanics" should not be diagnosing electrical issues as they tend to blame things rather then really going through the legwork to find the actual problem...not all...but many are not qualified..and this includes but is not limited to dealership mechanics. Electronics are a whole other world and can not be solved by guessing and assumptions in most cases.

The other reply is correct in stating that if you kill a battery (aka deep cycle it) you shorten it's life. On average..each time a standard lead acid battery (which is what you have vs. a deep cycle), up to 50% of it's life is gone. So imagine after killing it a few times? The battery is not dependable anymore.

Now this is not to say a battery will never go bad on it's own..because they do. Brand new ones too..it happens like anything else..you get a defect.

I am no fan of walmart..but if their warranty states you get a new battery...take it, and if it dies again I suggest you have a current draw test done by a qualified ASE technician certified in auto electronics. Do not be afraid to ask to see the certification..and make sure it is not expired.

   Why would you not take a replacement battery?   That's exactly what the warranty says you're entitled to.   If you prefer to keep a bad battery rather than take a new one, that's your problem.

So the battery has a free replacement warranty for a certain stated amount of time.

Guess what, that means you are entitled to a free battery replacement.

Any charges that were not pre-approved by the retailer (Wally world) they are not compelled to pay (because they would have paid for what the warranty system will pay rather than what you did)

By the way your car ruined the battery, killing a battery completly flat reduces the life of the battery by a massive amount, repeated will not start because it is so dead will ruin it very quick

So guess what: They could probably use the abuse it has suffered to deny any type of warranty, but they won't.

And that is how warranty works

By the way it does not help your case when you yell at the staff or manager.

Cool huh?