;
  • Report:  #167976

Complaint Review: Wal Mart - Mesa Arizona

Reported By:
- chandler, Arizona,
Submitted:
Updated:

Wal Mart
1955 S. Stapley Drive Mesa, Arizona Mesa, Arizona, U.S.A.
Phone:
480-892-9009
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
A warning to anyone who shops with children. I was with my husband and two youngest children shopping at our local Wal-Mart. Our youngest (then almost 2) was sitting in the child seat with his restraint fastened.

Our 3 year old was walking beside the cart holding onto the side of it as we shopped. Everything seemed pretty normal until our 3 year old started SCREAMING! And I mean he was screaming as loud as he could! I was frantic especially when I saw the blood.

Apparently the metal grid around the cart was damaged and had pierced all the way through his finger! And to make matters worse he was stuck there with his little finger pinched between these rusty metal spikes! There was blood all over him and there was blood all over me. I didn't know what to do he was screaming so loud and the baby started crying because he was scared so I just did my best to free his little finger. I finally got it and all I wanted to do was pick him up but I was pregnant so I had to WALK him up to customer service.

I was so upset. But I didn't want to upset my son more than he already was so I just played it down and put a band-aid on his little finger hoping it would calm him a little. He still wanted his little cupcakes so we paid for them while we were waiting for a manager who walked us to our car and said he would dispose of the cart.

Fast forward a couple of weeks and guess who calls? Wal-Mart wants to settle. They leave a message on my answering machine stating that it was their fault and offer $200 for my sons medical bills, and pain and suffering. Apparently $200 is the going rate for screaming bloodied children wounded by a store's admitted negligence.

Melisah

chandler, Arizona
U.S.A.


13 Updates & Rebuttals

Patrick

Gilbert,
Arizona,
U.S.A.
I have a question.

#2Consumer Comment

Thu, December 15, 2005

Your report said you were there shopping with your husband. Where was he when all this went down? You made it seem like you could not comfort your son because you were unable to pick him up. Where was hubby? Also, you never said anything about what you were asking from them. Do you have medical bills that exceed the $200 amount they offered? Are you expecting some outrageous amount for "pain and suffering"? Your report is seriously lacking in details. Oh, and I used to shop at this location on a weekly basis (and still do occasionally when I go to Texas Roadhouse to eat), and I have never seen any shopping carts that were rusted as you described. In the future, check out the condition of your cart before using it. If it seems in disrepair, get another. I think they totally replace all their carts every couple of years.


Lori

Kalkaska,
Michigan,
U.S.A.
Walmart will hold out.....

#3Consumer Comment

Thu, December 15, 2005

Hoping that you'll accept their $200. If they're offering up $200, it means that they know you have a potential suit on your hands. Quite often if you call them back and counter offer, they'll accept it so that they don't end up in court. I for one don't feel that $200 is just compensation for that type of injury, but don't get outrageous either. Try the $750-$1000 range, as that seems reasonable for both the medical, follow ups, and pain and suffering. Happy Holidays to you and your family, and please keep us updated! Good Luck!


Lori

Oklahoma City,
Oklahoma,
U.S.A.
Wally world strikes again!!

#4Consumer Comment

Thu, December 15, 2005

I hope you saved that message on your answering machine! Since they admitted guilt, and you have it saved, your attorney can have a hayday in court with them!! How is your son doing now? You didn't mention if you took him to a doctor or not. No child should have to go through that kind of trauma. Good luck and Merry Christmas!!!


Sean

Portland,
Oregon,
U.S.A.
Where's the husband

#5Consumer Comment

Thu, December 15, 2005

It's nice that your husband wants his pregnant wife to do everything. Sounds like a healthy family you have there. As far as the settlement goes, how is Walmart supposed to know how much the medical bills were? Seriously? Did your son require stitches? Did you even take him to the hospital? Did you have to take time off work? (I'm assuming no, since you seem too busy getting knocked up every 9 months) Or did you just go straight home? If you did go to the hospital, get the bill, send it to Walmart and go from there. Or else name a price that will satisfy your anger toward what happened. Walmart is settling because they realize the negligence on there part from not identifying the bad cart earlier. Maybe in part of your settlement deal, you can force Walmart to hire "cart inspectors" who look at every cart that comes in from the lot for defects. And, I guarantee you won't stop shopping at Walmart, you rednecks never do.


D

Naples,
Florida,
U.S.A.
Hope your son is ok.....

#6Consumer Comment

Thu, December 15, 2005

So Wal-mart offered you $200.00 for your bills and a little EXTRA for Christmas, how much were you hoping for?


D

Naples,
Florida,
U.S.A.
Hope your son is ok.....

#7Consumer Comment

Thu, December 15, 2005

So Wal-mart offered you $200.00 for your bills and a little EXTRA for Christmas, how much were you hoping for?


D

Naples,
Florida,
U.S.A.
Hope your son is ok.....

#8Consumer Comment

Thu, December 15, 2005

So Wal-mart offered you $200.00 for your bills and a little EXTRA for Christmas, how much were you hoping for?


D

Naples,
Florida,
U.S.A.
Hope your son is ok.....

#9Consumer Comment

Thu, December 15, 2005

So Wal-mart offered you $200.00 for your bills and a little EXTRA for Christmas, how much were you hoping for?


Kathy

Dover,
New Hampshire,
U.S.A.
Walmart dangerous to Children

#10Consumer Suggestion

Thu, December 15, 2005

I'm sure you have presented them with your medical bills.


Robert

Wallingford,
Connecticut,
U.S.A.
Take it and run. There are hazards everywhere.

#11Consumer Comment

Thu, December 15, 2005

You didn't take your child to a doctor so your medical expenses are what, a 50 cent bandage? If he was that bloodied a ambulance should have been called. Why didn't your husband carry your child? Now don't take this as saying it is all your fault, but as a parent you bear some responsibiility. If a two and three year old are too much to handle, either leave both or one at home with your husband. Or watch one while your husband watches the other. Your husband didn't seem to be doing much to help while all this was going on. There are hazards everywhere. It's up to the parent to be paying attention to what they are subjecting their children to. That's part of being a responsible parent. If the carriage was that damaged, you should have noticed it and gotten another. 200 dollars seems pretty generous of Walmart for what you put your child through. I hope that your children have recovered and are doing well.


Robert

Wallingford,
Connecticut,
U.S.A.
Take it and run. There are hazards everywhere.

#12Consumer Comment

Thu, December 15, 2005

You didn't take your child to a doctor so your medical expenses are what, a 50 cent bandage? If he was that bloodied a ambulance should have been called. Why didn't your husband carry your child? Now don't take this as saying it is all your fault, but as a parent you bear some responsibiility. If a two and three year old are too much to handle, either leave both or one at home with your husband. Or watch one while your husband watches the other. Your husband didn't seem to be doing much to help while all this was going on. There are hazards everywhere. It's up to the parent to be paying attention to what they are subjecting their children to. That's part of being a responsible parent. If the carriage was that damaged, you should have noticed it and gotten another. 200 dollars seems pretty generous of Walmart for what you put your child through. I hope that your children have recovered and are doing well.


Robert

Wallingford,
Connecticut,
U.S.A.
Take it and run. There are hazards everywhere.

#13Consumer Comment

Thu, December 15, 2005

You didn't take your child to a doctor so your medical expenses are what, a 50 cent bandage? If he was that bloodied a ambulance should have been called. Why didn't your husband carry your child? Now don't take this as saying it is all your fault, but as a parent you bear some responsibiility. If a two and three year old are too much to handle, either leave both or one at home with your husband. Or watch one while your husband watches the other. Your husband didn't seem to be doing much to help while all this was going on. There are hazards everywhere. It's up to the parent to be paying attention to what they are subjecting their children to. That's part of being a responsible parent. If the carriage was that damaged, you should have noticed it and gotten another. 200 dollars seems pretty generous of Walmart for what you put your child through. I hope that your children have recovered and are doing well.


Robert

Wallingford,
Connecticut,
U.S.A.
Take it and run. There are hazards everywhere.

#14Consumer Comment

Thu, December 15, 2005

You didn't take your child to a doctor so your medical expenses are what, a 50 cent bandage? If he was that bloodied a ambulance should have been called. Why didn't your husband carry your child? Now don't take this as saying it is all your fault, but as a parent you bear some responsibiility. If a two and three year old are too much to handle, either leave both or one at home with your husband. Or watch one while your husband watches the other. Your husband didn't seem to be doing much to help while all this was going on. There are hazards everywhere. It's up to the parent to be paying attention to what they are subjecting their children to. That's part of being a responsible parent. If the carriage was that damaged, you should have noticed it and gotten another. 200 dollars seems pretty generous of Walmart for what you put your child through. I hope that your children have recovered and are doing well.

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//