- Report: #723896
Complaint Review: Wal Mart - Rancho Cucamonga California
Reported By:
Alf -
Rancho Cucamonga, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Wal Mart
12549 Foothill Blvd. Rancho Cucamonga, 91739 California, United States of America
Phone:
909 899-1441
Web:
Categories:
Business Rating:
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Wal Mart I bought a $700 MoneyGram money order from WalMart subjected me to a check cashing svc(mind you this is not a check) then refused to cash the money order Rancho Cucamonga, California
I purchased a $700 Moneygram money order from WalMart, there was no questions asked nor was there any kind of disclosure...they took my $700 and gave me the money order. A week later , I returned to the same WalMart to cash the money order and get another one in a lesser amount.
At that time, I was subjected to a check cashing screen as if they were processing a personal check. The WalMart cashier said I was declined. Declined? How can I be declined on a money order I paid cash for? The cashier was looking at my drivers license but she asked how was my name used. Is it Fleming...Perez...or Fleming-Perez? Just like it is on my I.D. I guess. So three(3) other cashiers tried to input my name 3 more times...still declined. They can't help me. At the cashier's request I called Certegy, the check cashing service got nothing but call tree saying based on previous checks cashed they can't cash this amount for me. What is going on? I asked for a supervisor.
Asst. Manager, Danny finally came to the situation. He did nothing different. Input my name 2 or 3 times and said Certegy declined me and theres nothing he can do about it. I was dumbfounded.
Nowhere in the store is any disclosure posted advising customers that when a money order is purchased or cashed you will be screened by a check cashing service. Nowhere on the money order document is any reference to a check cashing profile being necessary.
I'm left with a $700 Moneygram money order, bought & paid for with cash, from WalMart, the largest retailer in the country, and all they can say is "I can't help you."
A ripoff? Something is wrong with this picture & something needs to be done about it. Since when does anyone have to be scrutinized by a check cashing service for an item that was paid for in cash. It's worse than a ripoff. It's offensive. Companies this big should be held accountable to their customers, not take our money and leave us hanging.
Unprofessional and unacceptable. Change the policy it doesn't benefit the consumer.
At that time, I was subjected to a check cashing screen as if they were processing a personal check. The WalMart cashier said I was declined. Declined? How can I be declined on a money order I paid cash for? The cashier was looking at my drivers license but she asked how was my name used. Is it Fleming...Perez...or Fleming-Perez? Just like it is on my I.D. I guess. So three(3) other cashiers tried to input my name 3 more times...still declined. They can't help me. At the cashier's request I called Certegy, the check cashing service got nothing but call tree saying based on previous checks cashed they can't cash this amount for me. What is going on? I asked for a supervisor.
Asst. Manager, Danny finally came to the situation. He did nothing different. Input my name 2 or 3 times and said Certegy declined me and theres nothing he can do about it. I was dumbfounded.
Nowhere in the store is any disclosure posted advising customers that when a money order is purchased or cashed you will be screened by a check cashing service. Nowhere on the money order document is any reference to a check cashing profile being necessary.
I'm left with a $700 Moneygram money order, bought & paid for with cash, from WalMart, the largest retailer in the country, and all they can say is "I can't help you."
A ripoff? Something is wrong with this picture & something needs to be done about it. Since when does anyone have to be scrutinized by a check cashing service for an item that was paid for in cash. It's worse than a ripoff. It's offensive. Companies this big should be held accountable to their customers, not take our money and leave us hanging.
Unprofessional and unacceptable. Change the policy it doesn't benefit the consumer.
4 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
The reason..
#2Consumer Comment
Sat, April 30, 2011
The reason that they run your name/number through a check verification service is because Monye Order Fraud is rampent. Even though you got it at Walmart they still process it as a check. Which means that it gets sent to Western Union to get paid. Walmart doesn't know if that money order is counterfeit, stolen, or some other issue. If it did happen to come up bad they want to know where to find you, because YOU would be the one responsible.
Can we figure you are using a Money Order because you have had checking issues in the past. If so this is probably why you were declined. So I don't think the suggestion of depositing it in your account is going to be a valid one. Your only other choice would be to try another check cashing place or contact Western Union directly.
There is something wrong with this picture. Why would you get a $700 Money Order one day, keep it for a week, and then try to cash it to buy a smaller Money Order? For you to cash it, you would have had to have your name on it. So either you left it blank for a week, or you filled your name in right away. Either way that is a little fishy.
Karl
Highlands Ranch,Colorado,
USA
*****CONTACT YOUR ATTORNEY GENERAL IMMEDIATELY.......
#3Consumer Comment
Sat, April 30, 2011
and provide him/her with all of the information. Make sure to send it registered mail, and also by email.
Keep copies of everything that you send to your Attorney General's office. You can do a 'Google' search to find the address and email address.
***Then contact ALL of your Local T.V. Stations and get in touch with their Investigative Reporters and inform them of what happened. Maybe someone will put your story on T.V. and alert others in your area of what transpired.
Good luck, and keep us posted.
coast
USAEasy fix
#4Consumer Comment
Sat, April 30, 2011
Make the money order payable to yourself, then deposit it into your checking account.
mr rik
miami,Florida,
USA
That really is a new LOW
#5Consumer Comment
Sat, April 30, 2011
Even for walmart. People take notice that their money orders are now not even worth the paper theyre printed on!
