Complaint Review: WAL-MART - SAN ANTONIO Texas

Yes, Richard I can explain. You wanted your money...... CASH, back for the windshield protector. You wanted to exchange a battery. Note the differnce. Wanting cash back means they give you money, wanting to exchange a faulty product means you get a replacement no money. Two totally different things. Does that help?

Barcodes are not store specific. The barcode will not tell you what chain the item was sold at. All it does is tell the register what the item is. You could have bought that anywhere and taken it to Walmart for the return. That is why they give a gift card in that situation because it is in their best interest to keep the money in their store. You want cash? Provide a receipt. Bottom line.

the barcode would match even if you took it back to Target, or any other store that sells the item, unless it was Wal-mart's store brand. So if someone buys something cheaper at costco (or in a case with individual packages of the product) should Wal-Mart or any other merchant just refund the money on each package, because the merchant puts the same barcode on EVERY identical item, (let's say boxes of rice kripies) instead of a barcode for every box of rice krispies for every store?

In the last couple of days, it's been HEB, Walmart, Holiday Inn(payroll), Community Bible Church and Holiday Inn(disrespect). Who's gonna' be next? Do I have to watch out driving around SA for a guy in a tall tower with a long rifle?

People do write bad checks and then turn around and return the merchandise trying to get cash. If you have a check that hasn't cleared, even if it wasn't for this item, Wal-Mart may suspect you of this scheme and not give you a refund until they know the check is good. They can't know that until the bank actually pays it, which can take days. Don't write checks to retail stores. Checks are a dinosaur in today's consumer world. Stores don't like them. You will be better off using cash or a card. Also always try hard to safeguard and keep your receipt until you're sure you'll be keeping the item. If you have the receipt and return the goods in resaleable condition, few if any questions will be asked. The battery is marked with a date code, warranty terms, and the name of the store. All the documentation necessary is right on the unit. You were also exchanging it for a new battery rather than trying to get cash. Wal-Mart will simply return the dead battery to the manufacturer and get credit for it. The store doesn't risk anything honoring your warranty request. I don't like Wal-Mart and don't shop there, but in this case they haven't done anything wrong.

I did not write a bad check, and then just decide to turn around and ask for a refund! That was real intelligent.....NOT!!!!!!!!!!!!!!!!!!!!!!! And to the other person, YES, it did have their bar code on it, it did not have a price on it, but the bar code matched up with the price that i paid for it, because the manage went and pulled the bar code off of the shelf, as seeing they were out of the one that i bought. I would never have had this problem if i would have checked it myself.......I returned my car battery the other day, it had a 3 year free replacement guarantee, and walmart stamped on the battery. I did not have a receipt for that, but they allowed me to exchange it anyway. Somebody explain that one........

No Receipt/No refund.

If you had practiced good consumerism by keeping your receipt, you would not have encountered this situation in the first place. I don't blame the store for refusing your return. Not only did you NOT have a receipt, but you also had recently written a check that had not yet cleared (which probably means that you originally paid by check and were trying to return the item for cash ... bad check perhaps?) Anyway, I digress. The point is, as a consumer you must accept some degree of responsibility and accountability when dealing with retailers. If a store upholds its end of the written, clearly displayed return policy, you need to do your part to uphold yours.

does Wal-Mart KNOW you bought that item at Wal-Mart? Did it have a Wal-Mart price tag on it? If there was NO Wal-Mart price tag on it, HOW does Wal-Mart know that that item was not bought somewhere else? Someone could buy a 'factory second' for $5 at a 'bargain-vendor' and return it as 'first quality' to Wal-Mart for $20. Many items for sale in stores today DO NOT have store price tags. The stores rely on vendor-applied product barcodes. Wal-Mart was the first to require ALL vendors to label their wares with barcodes, AND to label the shipping pallets carrying those wares to Wal-Mart with barcodes, and these barcodes were then used for inventory and price control. This has become a common practice in retail. The barcodes mean the merchandise can be tracked as it is delivered, placed on a shelf, and ultimately sold. This saves a lot of money and discourages internal theft. Prices can be lowered to respond to lack of market demand as well as to support seasonal pricing changes. "Price tag swapping" becomes impossible because at ringout the price AND item description appear for the cashier. I do not understand why you seem so angry. Anger is your enemy. Honey attracts far more flies than does vinegar.