Hiren
Sunnyvale,#2UPDATE Employee
Tue, June 24, 2008
I am sorry that you had to wait long, but its not really the employee's fault, that the whole Walgreens system is designed to be very inefficient. First things first, when the doctor calls in a prescription more than 50% of the time they won't get to the pharmacist, because the pharmacist are busy with the millions of duties put on them by Walgreens. So the call is automatically forwarded to the answering machine for prescribers. From there the pharmacist has to manually check, so when the Tech said 4pm, it really meant that the message was retrieved at 4pm. As for the rushing portion, the system has another flaw, that it will not let the pharmacy staff wait the order of processing for the prescription, once it has been entered. Prescriptions are reviewed and printed all in order, and they are all filled in that such order. However, one can pick and chose from the system, but Walgreens discourages that, and marks their employees down when they do that. I am a technician who works in a 24 hour walgreens, and I deal with alot of these problems about the wait times. But you have to remember to keep your cool, because its not an easy job being a tech at a 24 hour place. Just so that you know, Walgreens is not really a good place to work at, because of the way they treat their employees. Anyways goodluck and hopefully this wont happen again