- Report: #367901
Complaint Review: Walgreens - Rochester New York
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Walgreens
1659 North Penfield Road Rochester, 14625 New York, U.S.A.
Phone:
585-419-0560
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Walgreens, Walgreens Pharmacy shorting prescrition for vicodin controlled substance. Only dispensed 30 pills on a 40 pill prescription. Denied fault. Rochester New York
On 08/27/2008, I had surgery on my shoulder. My Doctor prescribed 40 pills of vicodin. I had my precription filled at Walgreens pharmacy in Penfield, NY. I did not open my prescription container until 9:30 pm when my nerve block began to wear off. I opened the container and it tipped on the coffee table. Looking at the stack of pills it did not look like 40. I counted them as I put them back in the container and there were only 30 pills in the bottle. I returned to Walgeens at 8:30 the following morning and asked for the store manager.
When the manager arrived, he walked me back to the pharmacy and we spoke with the pharmacy manager. They said they checked their on hands for pill count and they were not over or short and that I had been given 40 pills and they can not control what happens after the prescription leaves their pharmacy. I stated that I only received 30 pills and they should check their cameras and contact their Loss Prevention department. I asked for their District Loss Prevetion Phone number and I personally reporterd the shortage.
I called the local police to report the incident as well. The police said they would do a background check on me and look into it. Walgreens called me back to tell me they did not see anything on their cameras. I asked them if their cameras were detailed enough to verify a pill count. They said they could not actually count the pills by the camera, but everything looked fine, so I did get 40 pills. I informed them again that I had only recieved 30 pills and that my Doctor would issue me another prescription and that I am not looking for more pills, I just do not want these drugs being sold in my community or my school district.
I asked them to have there loss prevention profressionals interview the employees as I am sure this is not the first time their employee has done this. I do plan on getting a permit to picket their store warning my community to Count each and every prescription dispensed from this Walgreens. The Walgreens Pharmacy Manager asked me why I was making such a big deal out of this. Excuse me? I have children in Penfield Schools and I drive my family on Penfield streets. If these drugs are being abused by one of their employees they are driving on my roads. If this employee is selling these drugs for profit, they could hurt our children. This is a big deal to me. And should be even a bigger deal to them. Walgreens is protecting their people, not the community.
Trace
Rochester, New York
U.S.A.
When the manager arrived, he walked me back to the pharmacy and we spoke with the pharmacy manager. They said they checked their on hands for pill count and they were not over or short and that I had been given 40 pills and they can not control what happens after the prescription leaves their pharmacy. I stated that I only received 30 pills and they should check their cameras and contact their Loss Prevention department. I asked for their District Loss Prevetion Phone number and I personally reporterd the shortage.
I called the local police to report the incident as well. The police said they would do a background check on me and look into it. Walgreens called me back to tell me they did not see anything on their cameras. I asked them if their cameras were detailed enough to verify a pill count. They said they could not actually count the pills by the camera, but everything looked fine, so I did get 40 pills. I informed them again that I had only recieved 30 pills and that my Doctor would issue me another prescription and that I am not looking for more pills, I just do not want these drugs being sold in my community or my school district.
I asked them to have there loss prevention profressionals interview the employees as I am sure this is not the first time their employee has done this. I do plan on getting a permit to picket their store warning my community to Count each and every prescription dispensed from this Walgreens. The Walgreens Pharmacy Manager asked me why I was making such a big deal out of this. Excuse me? I have children in Penfield Schools and I drive my family on Penfield streets. If these drugs are being abused by one of their employees they are driving on my roads. If this employee is selling these drugs for profit, they could hurt our children. This is a big deal to me. And should be even a bigger deal to them. Walgreens is protecting their people, not the community.
Trace
Rochester, New York
U.S.A.
1 Updates & Rebuttals
Midwest Pharmd.
Chicago,Illinois,
U.S.A.
Really, 10 pills?
#2UPDATE EX-employee responds
Wed, September 03, 2008
Ok, first of all the cameras are not going to be able to get the accurate count, so this really was a waste of everyones time. I know when I worked for Wag's it was policy that all narcotics had to be double counted and initialed as such. I can't imagine with all the people who try to claim they were shorted that this policy has changed. That being said, and as I have stated numerous times on this site, there is a possibility that you were shorted. That being said I don't know you so there is also the possibilty you took then 10 pills and were trying to score some more. Upset by that statement. Well I'll admit I have no proof that you took them, or that you are an addict........much like you have no proof that since you were shorted ten pills of vicodin (which honestly wouldn't last an addict half a day) that those pills were being sold to your neighbors kids. It is one thing to report that they shorted you 10 pills and denied doing so. I can fully understand that, its not the amount of pills, nor the cost, rather its the freaking principle that something was owed to you and not provided. With that you have my fullest support, and honestly if those people shorted you 10 pills, 100 pills, even one pill then they owe it to you. But to accuse the pharmacy staff of diversion sans proof kind of puts you within the city limits of crazytown. My advice (and this is what I did when I couldn't put up with Wag's anymore) simply go somewhere else that will do a better job meeting your needs. Picketing will only get others thinking you are crazy and give the employees something to laugh at.
