Catherine
Folsom,#2Author of original report
Wed, October 19, 2005
Today, October 19, 2005, I tried calling Walk Fit's "corporate office" again--expecting they had finally received the Customer Service dept. manager's email (see original report, above). Apparently not. According to the "customer service" agent who answered the call, NO "REFUND REQUEST" had been initiated by the customer service department!!! Even though I had contacted them TWICE over the past two months specifically about getting a refund--AND faxed them the receipts from my August 4th Parcel Post transaction returning their product! With each call, all I received were promises to refund my money at some point in the future ("in two weeks," "within 5-10 business days," etc.). This time, hopefully, something was finally accomplished--I received a "Refund Request Confirmation Number," and another promise: "You should receive your refund within 30-days." Gosh, what new "promise" will they think up the NEXT time I call? Well, before I do anything else, I'm going to find out just WHO owns Walk Fit, and I'm going to send them my Rip Off Report! Maybe that will get some action. Whatever I find out I will post on my Rip Off Report. Before coming here today, I searched the Better Business Bureau's Website to see what they had in their files about Walk Fit. Linked here is the result of that search: http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=13150144&sm=. The report is dated 03-26-01. According to the BBB, the company began business on 02-07-2001. If you check out the "Complain Closing Statistics" section of their report, you will see the bulk of complaints are very similar to mine. Yet, the BBB has Walk Fit rated with a "BBB" ("A very high rating. A company with this rating would not have a significant number of complaints or other considerations that could pose a problem to consumers."). If this BBB report is to believed, all those complaints were received between 02-07 and 03-26-2001! It's hard to believe a company receiving that many complaints in such a short period of time could receive a "very high rating." Bottom line? Don't buy ANYTHING from Walk Fit or any of the other companies affiliated with it.