- Report: #726797
Complaint Review: walmart money card - Internet
Reported By:
kwig -
Pembroke, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
walmart money card
Internet, United States of America
Phone:
877-937-4098
Web:
www.walmartmoneycard.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
walmart money card GE money bank, Green Dot 3-10 days to replace an expired card with a locked account 11 days and counting, Internet
*UPDATE Employee: Green Dot Corporation Response
*Consumer Comment: $2 per call?
*Consumer Suggestion: Easy solution! Get a regular bank account!!
*Consumer Comment: KWIG, IT APPEARS THAT THE FEDERAL RESERVE HAS TEAMED-UP WITH WALMART......
*Consumer Comment: KARL KRAPPED HERE
*Consumer Comment: "POO-POO POEM"......
*Consumer Comment: DOUBLE DIP POEM...
*Consumer Comment: MARK OF THE BEAST POEM 2...
*General Comment: To: Steve - Bradenton (USA)
*Consumer Comment: I use GreenDot, Steve. Am I a loser?
*Consumer Comment: Seriously?
*Consumer Comment: I too have issues with this Company!
I have been using the walmart money card for 4 years for direct deposits on payroll and tax refunds with no problems. The expiration has never came and went without a replacement of my card arriving on time.
That was, until this year. When my new cards didnt arrive closer to the first part of April, I was beginning to feel a little concerned that they wouldn't arrive in time before my current card was set to expire, but I didn't act on it right away because I thought that there was a chance that they may arrive later in the month. The Sunday of the 23rd, I finally couldn't stand it any longer, and decided that it may be prudent to call and request my new card.
In the options on the automated system, there is an option to report that your card has not arrived yet, so instead of going through customer service (which charges $2 per call), I decided to select that option. Having never had a problem with the cards or their system, I wasn't the least bit hesitant to do this through the automated system.
At the end of the process, not at the beginning which would have caused me to hang up and call customer support, I was informed that my account was now locked and I would have no access to my funds for 7-10 days while my card was being sent to me.
This caused me to become upset because I had not been prepared for my account to be locked and all of my money was on the card. I then proceeded to call customer service to talk with a CSR to see if I could have them over ride the system to unlock my account and just send the new card. The CSR, Maria, was very nice despite my aggitated state and raised voice.
I never used abusive or abrasive language, as I hoped I could resolve the issue with little hassle. She informed me that I had reported my card lost/stolen and she could not over ride the system for 24 hours, and only then could she order a new card that would still take 3-5 days to arrive.
I asked for a refund check to be cut from my account and for my account to be closed immediately, and for her to just send my check overnight. She said she would be happy to do that and she was sorry that I felt the need to cancel my account. She then said, "it will be 7-10 days for your check to arrive."
I was furious, I had to have that money to travel back and forth to work, and to run and support my household. She was completely unable to overnight my check, so I decided since it didn't make a difference either way, I was more comfortable with waiting for the card to arrive in the mail instead of a paper check and decided not to close the account until I had the card in hand and had withdrawn the funds on the account.
It doesn't help in the meantime since I needed the cash 2 weeks ago and since then, and told her so. I asked if I could make a suggestion about the automated system options. I told her that I was doing my best to be nice because she was being so nice and patient with me. I made the suggestion that the options should be changed to include a statement saying that choosing the option would lock the account, so that the next unsuspecting person wouldn't select the option if they aren't prepared to lock their account.
She asked if I would like to be transfered to a supervisor, saying that a supervisor may have a better chance at assisting me with the issue. Of course, this giving me new hope, I said, "yes please. Thank you."
I was transferred to a supervisor, and he came on the phone speaking before he took me off of hold, so I missed his name, but at the time, I really didn't care what his name was, I was just interested in what he could do for me.
We talked pleasantly, as I had calmed down somewhat during the 20 minutes that I was on hold. He said that he would keep this part of the conversation between the two of us, but he would over ride the system to have my card sent to me, and it would arrive by Friday. He stated that he would have it sent out Tuesday, and it would arrive no later than Friday.
Of course, I was still upset by it taking that long, but I was resigned to the fact thatI was going to have to wait for the card no matter which way it went, so I said, "ok, well, I appreciate your help and I guess since that is the best that I can hope for, I appreciate your help." I then went through my suggestion about the option being preceeded by the notification that this option will lock your account, etc etc etc. He said that he would pass along the suggestion and we ended the call.
Friday came and went, no card. I decided that he had fed me a line to get me off the phone feeling as satisfied as possible, and realized that I would be waiting for the full 7-10 days. Yesterday was the 10th day, and still no card.
I attempted to call customer service, but when I put in my personal information as requested by the system, the automated system told me that there was still a lock on this account. In order for me to SPEAK to customer service, I would have to provide the card number to unlock my account, OR I can report my card as having not arrived...again....on the automated service....effectively locking my account for another 7-10 days while I wait for my card to arrive.
What now?
That was, until this year. When my new cards didnt arrive closer to the first part of April, I was beginning to feel a little concerned that they wouldn't arrive in time before my current card was set to expire, but I didn't act on it right away because I thought that there was a chance that they may arrive later in the month. The Sunday of the 23rd, I finally couldn't stand it any longer, and decided that it may be prudent to call and request my new card.
In the options on the automated system, there is an option to report that your card has not arrived yet, so instead of going through customer service (which charges $2 per call), I decided to select that option. Having never had a problem with the cards or their system, I wasn't the least bit hesitant to do this through the automated system.
At the end of the process, not at the beginning which would have caused me to hang up and call customer support, I was informed that my account was now locked and I would have no access to my funds for 7-10 days while my card was being sent to me.
This caused me to become upset because I had not been prepared for my account to be locked and all of my money was on the card. I then proceeded to call customer service to talk with a CSR to see if I could have them over ride the system to unlock my account and just send the new card. The CSR, Maria, was very nice despite my aggitated state and raised voice.
I never used abusive or abrasive language, as I hoped I could resolve the issue with little hassle. She informed me that I had reported my card lost/stolen and she could not over ride the system for 24 hours, and only then could she order a new card that would still take 3-5 days to arrive.
I asked for a refund check to be cut from my account and for my account to be closed immediately, and for her to just send my check overnight. She said she would be happy to do that and she was sorry that I felt the need to cancel my account. She then said, "it will be 7-10 days for your check to arrive."
I was furious, I had to have that money to travel back and forth to work, and to run and support my household. She was completely unable to overnight my check, so I decided since it didn't make a difference either way, I was more comfortable with waiting for the card to arrive in the mail instead of a paper check and decided not to close the account until I had the card in hand and had withdrawn the funds on the account.
It doesn't help in the meantime since I needed the cash 2 weeks ago and since then, and told her so. I asked if I could make a suggestion about the automated system options. I told her that I was doing my best to be nice because she was being so nice and patient with me. I made the suggestion that the options should be changed to include a statement saying that choosing the option would lock the account, so that the next unsuspecting person wouldn't select the option if they aren't prepared to lock their account.
She asked if I would like to be transfered to a supervisor, saying that a supervisor may have a better chance at assisting me with the issue. Of course, this giving me new hope, I said, "yes please. Thank you."
I was transferred to a supervisor, and he came on the phone speaking before he took me off of hold, so I missed his name, but at the time, I really didn't care what his name was, I was just interested in what he could do for me.
We talked pleasantly, as I had calmed down somewhat during the 20 minutes that I was on hold. He said that he would keep this part of the conversation between the two of us, but he would over ride the system to have my card sent to me, and it would arrive by Friday. He stated that he would have it sent out Tuesday, and it would arrive no later than Friday.
Of course, I was still upset by it taking that long, but I was resigned to the fact thatI was going to have to wait for the card no matter which way it went, so I said, "ok, well, I appreciate your help and I guess since that is the best that I can hope for, I appreciate your help." I then went through my suggestion about the option being preceeded by the notification that this option will lock your account, etc etc etc. He said that he would pass along the suggestion and we ended the call.
Friday came and went, no card. I decided that he had fed me a line to get me off the phone feeling as satisfied as possible, and realized that I would be waiting for the full 7-10 days. Yesterday was the 10th day, and still no card.
I attempted to call customer service, but when I put in my personal information as requested by the system, the automated system told me that there was still a lock on this account. In order for me to SPEAK to customer service, I would have to provide the card number to unlock my account, OR I can report my card as having not arrived...again....on the automated service....effectively locking my account for another 7-10 days while I wait for my card to arrive.
What now?
12 Updates & Rebuttals
DJ
Harlingen,Texas,
United States of America
I too have issues with this Company!
#2Consumer Comment
Tue, February 14, 2012
I have recently been using Walmart MoneyCard . I have this card to make online purchases. (I prefer not to use my bank debit card online or to charge to my credit card.
Today I pulled out the card for a local purchase ($15.00)and was declined. Seemed weird but I just used debit card and carried on. I knew I had money on the card so I stopped in Walmart to inquire about the balance. There was a few hundred dollars in the account but it showed as blocked.
I called the number on the card and was told it was blocked because of "multiple questionable small transactions". (turns out they were songs I had downloaded on my phone. Microsoft Zune) I explained the charges and was told by the rep that my account was on hold for 10 days and then I would be sent a refund of my balance and couldn't have another account.
I was shocked! I asked to speak to a supervisor and got another person who was of no more help. After much debate and my anger rising I finally was put in contact with someone higher in the company.(This one could speak good English).
I explained the situation, then he researched and was 'sympathetic' to my situation. He admitted I had done nothing wrong but company policy mandated the outcome and he could do nothing for me.
I proceeded to ask him what good was a company policy that slaps the face of a customer who has done no wrong.
Nothing will be done and I'm not holding my breath for a refund but will monitor the status. Walmart owns a significant amount of shares in Greendot so if Greendot doesn't want me as a customer, then I choose never to do business with Walmart. For a few transactions (legal, not shady) of a few dollars, Walmart will lose a couple of thousand dollars a year in business from me. I know it won't affect them at all, but that's how the free market works.
I am the law
Chicago,Illinois,
USA
Seriously?
#3Consumer Comment
Thu, August 11, 2011
Why WOULDN'T you expect them to put a hold on the account if you never received your renewal card? I mean, the first copy could be in anybody's hands and you think it's a BAD idea for Greendot to initiate a hold on the account? Are you seriously this dense?
Eddie zilker
Mt. Pleasant,Michigan,
U.S.A.
I use GreenDot, Steve. Am I a loser?
#4Consumer Comment
Wed, August 10, 2011
I just don't feel secure not knowing if an outstanding deposit has posted, in a "regular" bank account, when I know the funds are in my account, within an hour. It just costs more money to have a "regular" bank account.
Nicole
Springdale,Utah,
United States of America
To: Steve - Bradenton (USA)
#5General Comment
Wed, August 10, 2011
How can you generalize like that and call all people who use Walmart Moneycard losers. I use the same card and I am definitely not a loser and neither is the person who originally made this report. You don't know the person or people whom you are referring to and by calling them losers you are just calling yourself a loser as well. People have many reasons why they are using this particular card and not a real bank account. Before you make a comment, you need to think what the ramifications will be by making such a comment. Think before you speak, Mr. Steve from Bradenton (USA)
Karl
Highlands Ranch,Colorado,
USA
MARK OF THE BEAST POEM 2...
#6Consumer Comment
Tue, August 09, 2011
is available at this website!
Just type in 714284 and it appears in the consumer comments section at Ripoff Report #714284.
Thank You
***PRESIDENTIAL ALERT: Make sure to stay at this site and type in the following and read the Ripoff Reports for important Presidential and Vice Presidential information-
OBAMA
BUSH
CLINTON
REAGAN
d**k CHENEY
Karl
Highlands Ranch,Colorado,
USA
DOUBLE DIP POEM...
#7Consumer Comment
Mon, August 01, 2011
is available at this website!
Just type in 738846 and it appears in the consumer comments section at Ripoff Report #738846.
Thank You
WELCOME TO WALMART- HOW MAY WE FINANCIALLY INJURE YOU TODAY?
Karl
Highlands Ranch,Colorado,
USA
"POO-POO POEM"......
#8Consumer Comment
Sat, May 28, 2011
is available at this website!
Just type in 730779 and it appears as 'Consumer Comment #10' at Ripoff Report #730779.
Thank You
Jim
Millbrook,Alabama,
U.S.A.
KARL KRAPPED HERE
#9Consumer Comment
Sat, May 28, 2011
People please help me stop Karl and his crappy Poems.
Karl
Highlands Ranch,Colorado,
USA
KWIG, IT APPEARS THAT THE FEDERAL RESERVE HAS TEAMED-UP WITH WALMART......
#10Consumer Comment
Fri, May 27, 2011
to make money on these cards, in my opinion.
If you 'Google' this- WHO OWNS THE FED?, and go to the site with the 5 charts, you'll be able to see that GE (General Electric) appears in 'Chart 3' and in 'Chart 5', correct?
Since the Federal Reserve is owed billions of dollars from companies like Bank of America, and they're obviously having a hard time getting that money, it appears that the FED has teamed-up with Walmart to make money. We all know that Walmart is one of the BIGGEST companies in the USA, right? It makes sense that the FED would team-up with a company like Walmart to make money on Walmart's customers, wouldn't you agree?
You can 'Google' this- BIG BANKS RESUME FORECLOSURE PAPERWORK, and watch that interview on the web to see that Bank of America owes the Federal Reserve a lot of money, okay?
Simply boycott Walmart and any company that is linked to the Federal Reserve.
Guess what? JP Morgan is named in 'Chart 1' at the above site with the 5 charts, right? Now type in 411913 at this site and look at who's named in Ripoff Report #411913 for taking out 'secret life insurance policies' on its employees! JP Morgan Chase!
Now 'Google' this- WALMART WANTS YOU DEAD, and watch that video on the web, and ask yourself this question: Why would anyone want to shop at a store that takes out secret life insurance policies on its own employees so the millionaire executives can make even more money?
Now 'Google' this- BANK EXECUTIVES PROFITING ON THE DEATH OF EMPLOYEES, and read the article that says JP Morgan Chase has $11 Billion in these secret life insurance policies on its employees.
You see, BIG companies like Walmart and JP Morgan Chase (and the Federal Reserve) are NOT 'for' the little guy. They're out to 'SCREW' the little guy, wouldn't you agree?
Good luck to you!
Steve
Bradenton,Florida,
USA
Easy solution! Get a regular bank account!!
#11Consumer Suggestion
Fri, May 27, 2011
The bottom line here is that you just need to stop being a loser. Stop using services marketed to losers. Open a regular bank account at a local bank where you can walk in and speak to a real person and get your issue resolved.
In recap, don't be a loser and your problems like huge fees will go away.
mr rik
miami,Florida,
USA
$2 per call?
#12Consumer Comment
Fri, May 27, 2011
OUCH!
How much do they charge to get to talk with an English speaker?
How much more to actually resolve your problem?
Green Dot Corporation
Monrovia,California,
USA
Green Dot Corporation Response
#13UPDATE Employee
Fri, May 27, 2011
We truly apologize for your experience. We want to assure you we are here to help. Green Dot understands the importance of our customers need for immediate access to their account and money. When a new card is requested, the account is blocked for security purposes until the new card is activated. Please allow the standard processing and shipping timeframe of 7-10 days to receive your replacement card. We hope your issue has since been resolved, but if you would like us to look into this further please contact us at [email protected], provide a contact number and your full name so we may assist you further.
