- Report: #665065
Complaint Review: wamu - chase - jacksonville Florida
Reported By:
DISTURB HOME OWNER -
Paterson, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
wamu - chase
po box 44090 jacksonville, 32231-4090 Florida, United States of America
Phone:
8008489380
Web:
www.chase.com
Categories:
Business Rating:
(0)
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wamu - chase NOT APPROPRIATE SERVICE AND DELIVERATE INTENT TO FORECLOSE ON MY HOME jacksonville, Florida
Let's begin by saying that prior to my husband becoming unemployed we never missed a mortgage payment and have the bank payment history and bank statements to back this up. My husband loss his job around December of 2008 and began collecting unemployment benefits. Although extremely difficult we managed with the help of our kids to make the Mortgage payments on time every month. In February of 2009 while WAMU still held our Mortgage, we called and wrote to WAMU asking for help. We were told by the collections department, that the only way to get help was to default on our loan. We thought this was poor advise and wrote a letter to WAMU regarding this advice. We finally were contacted by WAMU and we were offered a Special Forbearence Agreement to provide temporary relief (letter dated 3/12/2009) by lowering our monthly mortgage payment to $500 per month. The letter stated and I quote if we made 3 payments of $500 per month 04/01, 05/01 and 06/01 which we did. Letter stated that if the 3 payments were made on time they would reevaluate our application and offer a payment workout solutions to bring account current (but we were never delinquent) prior to this. What they did not explain to us is that this $500 a month would cause me to be delinquent in my mortgage and in risk of foreclosure. After this the nightmare begins. We applied several times for the loan modification and finally approved and received a package to make the 3 trial payments in order to be modified for the Home Affordable Program offered by the government by the Obama Administration. We were so happy and made the 3 payments of $1311.32 on time! As a matter of fact the last payment was taken out twice, so we ended up making 4 payments instead of 3 according to the package received from Chase.
After we completed the trial period our modification never became official per Chase and we received letter of rejection due to excessive forbearance. Please remember that the excessive forbearance was caused by Chase. We continued making the $1311.32 for a few months and reapplied and denied over and over again for different reasons. We went back to making our original mortgage payment of $2414.92 and continue to do so as of now. Now we are being harassed by Chase on a daily basis telling us they will foreclosed unless we pay the delinquent amount of $24499.85 at once. On November 17th a letter dated by Chase Acceleration to Foreclose was sent. Why would a bank ask us to pay less money to help us and then try to take the only thing we have? All we ask now to please hold Chase to their promise to modify. Our delinquency was caused by Chase not us. Move this amount to the end of the loan. Why take our home?
1 Updates & Rebuttals
Bman
Philadelphia,Pennsylvania,
United States of America
Here are some actions you can begin...
#2Consumer Comment
Wed, November 24, 2010
I am sure that a few people will make suggestions on your situation. Here is some advice I discovered that may be of help for you while the advice is coming:
Contact Your United States Senators
Every state has two United States Senators. Senators are elected on a state wide basis and represent your entire state in Washington D.C.. Your United States Senators have enormous power and enormous influence. A simple letter or phone call from a U.S. Senator's office can move mountains. Every United States Senator has an office that deals with constituent complaints involving a number of issues -- every problem imaginable are handled by your United States Senators' office. Plus, they want to get re-elected and they serve their voters not the business.
Contact Your United States Congressman/woman
Unlike Senators, your state has anywhere from one to over 50 United States Congressmen/women. In your congressional district, you have ONE United States Congressman/woman. Like Senators, members of Congress deal with a huge amount of voter problems -- you name the topic, and they can and will help you.
https://writerep.house.gov/writerep/welcome.shtml
Contact The United States Department of Justice
The Department of Justice is the federal government's chief law enforcement agency and prosecutorial office.
And my favorite:
Contact The Federal Trade Commission (FTC)
It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers interests...
This is the agency that companies fear.
http://www.ftc.gov/reports/index.shtm
Contact The Securities and Exchange Commission (SEC)
This agency regulate all companies that are trading stock publicly. They also are very concerned with companies who engage in fraudulent activity which might manipulate their stock price and give investors a false picture of the truth of a company's heath.
http://www.sec.gov/complaint.shtml
Contact The Internet Crime Complaint Center (IC3)
Report the offending company to this feared and effective government task force. Your aim here is to highlight the criminal and fraudulent nature of the companies activities. You must be able to detail how they wronged you and stole your money.
http://www.ic3.gov/complaint/default.aspx
Contact The Council of the Better Business Bureau
The Better Business Bureau is another group that many businesses need to answer to -- first it has enormous influence and second, many businesses are members. Since it is paid for by businesses it may not be as effective as the government agencies that are created to protect you.
Contact The National Consumer Law Center
"The National Consumer Law Center (NCLC) is the nations consumer law expert, helping consumers, their advocates, and public policy makers use powerful and complex consumer laws on behalf of low-income and vulnerable Americans seeking economic justice.
Todays consumer marketplace is complex and full of potholes, even for those of us with all the necessary skills and advantages. For unsuspecting low-income consumers its far more treacherous - even the smallest misstep can lead to financial ruin and a sense of hopelessness that paralyzes individual progress."
Contact The National White Collar Crime Center (NW3C)
They will help you with filing a complaint against the
company showing you how to do it and provide other resources. White collar
crime is a term coined for something that many businesses engage: it is fraud
and outright theft committed by those wearing a white shirt and tie to work
everyday.
http://www.nw3c.org/overview/what_we_do.cfm
