- Report: #787334
Complaint Review: warranty acceptance corporation - mobile Alabama
Reported By:
Lorna -
Miami, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
warranty acceptance corporation
One Warranty Plaza mobile, 36693 Alabama, United States of America
Phone:
1-888-823-1997
Web:
http://www.warrantyacceptancecorp.com/
Categories:
Business Rating:
(0)
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warranty acceptance corporation scam mobile, Alabama
I used this company since 2008. I just recently had to get an alternator on a 2005 mazda 6 & called them on a Saturday. They said that something was wrong with my mileage so I had to wait until Monday to speak with a manager & also that the part would not arrive @ the shop until Tuesday. I On Monday morning, my car doesn't start so I call warranty acceptance corp & they tell me that since I have not had an oil change that my policy would be cancelled & I would receive a refund of: $30.33 in 10-14 business days. Therefore, I am out of a car, had to pay for an alternator out of pocket & was offered $30.33 after paying these people for 2 years without filing 1 claim. This shady company left me out to dry....
1 Updates & Rebuttals
Executive Assistant
Mobile,Alabama,
United States of America
What Lorna Did Not Tell You
#2UPDATE Employee
Tue, November 08, 2011
Lorna was asked if she had received, read and accepted the contract when a claim was filed and she responded yes. The contract owner is required by the contract to provide proper care and maintenance of the vehicle. If the required care and maintenance is not performed, no benefits will be payable under the contract
Lorna did not tell you NO maintenance including oil changes had been performed on the vehicle since 2008. The contract holder chose not to fulfill her responsibilities under the contract
Lorna does not tell you that even though Warranty Acceptance Corporation could not repair the vehicle under the contract, we did offer to help the contract owner obtain the required parts at $152.00 less than her repair facility was charging her for the parts.
Warranty Acceptance Corporation received a faxed letter from Lorna, October 13, 2011 (two days after the Rip-off post) requesting that the contract be reinstated because the oil had been changed in the vehicle for the first time since 2008.
Perhaps Lorna has realized the importance of oil changes and maintenance and knows Warranty Acceptance Corporation is not a shady company.
