- Report: #287955
Complaint Review: Warranty Direct - Uniondale New York
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Warranty Direct
333 Earle Ovington Blvd Uniondale, 11553 New York, U.S.A.
Phone:
800-632-4222
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Warranty Direct When the claim was high, Warranty Direct denied it. Uniondale New York
On May 20, 2005 I called Warranty Direct and the first thing I told the lady is that the car (Merz S 600) has rebuilt title. Her answer was that all we care about is the milage. About $4000.00 were paid on the spot.
They paid for several repairs in the past 4 years. The cost was close to $4000.00.
Few weeks ago the car needed major work and the claim was close to $8000.00 which was agreed to by WD inspector.
The next day they called my mechanic and told him that they just discovered that the car had a rebuilt title and the claim is denied.
They must have known this since day one. A multinational company like WD has to check the title of every car before taking the money.
Charles
Miami, Florida
U.S.A.
They paid for several repairs in the past 4 years. The cost was close to $4000.00.
Few weeks ago the car needed major work and the claim was close to $8000.00 which was agreed to by WD inspector.
The next day they called my mechanic and told him that they just discovered that the car had a rebuilt title and the claim is denied.
They must have known this since day one. A multinational company like WD has to check the title of every car before taking the money.
Charles
Miami, Florida
U.S.A.
3 Updates & Rebuttals
Mark
Morrison,Colorado,
U.S.A.
Contract
#2Consumer Suggestion
Mon, August 04, 2008
Having handled both claims and sales of extended warranties, you will see in the section that says "exclusions" or "what is not covered" that there is an exclusion for salvaged title vehicles precluding them from being covered. Most companies do a search to ensure that the car does not have a S title, however not all states report this the same and it is possible to "wash" a title. If you paid $4000 and got $4000 in claims paid, you got your money out of the warranty, and I can tell you, not all warranty companies would have paid for the claims associated with a Mercedes as well. Also, most if not all sales calls are recorded and help for years, call them and ask for it to be reviewed, if you did in fact tell them it had a S title then you may have some recourse to some type of refund. However if they paid as much or more then you paid for the contract in claims I would highly doubt it.
Justin79
Florissant,Missouri,
U.S.A.
Contract
#3Consumer Suggestion
Thu, June 05, 2008
What I would personally do if i was you. Is pull out my contract and read if it says anything about Not being eligible for a contract. If it does then I would be contacting this place and requesting a full refund because if the contract was not supposed to be sold on it technically you may be entitled to a full refund.
John
Denver,Colorado,
U.S.A.
lucky!
#4Consumer Comment
Mon, June 02, 2008
You should not be complaining since you're lucky you had any claims paid. Your car didn't qualifiy for a contract and slipped through the cracks. $4000 in paid claims??? That has to be close to double what you paid for the contract. Good luck getting a contract from any other warranty company with a rebuilt car!
