Warranty Division, Llc
Bloomington,#2REBUTTAL Owner of company
Tue, April 21, 2009
I Steven J. Dubinski, sole owner of Warranty Division, LLC, personally overheard the referenced conversation and and took immediate action to resolve the issue with Mr. Smith upon it being brought to my attention. It is our standard practice to verbally disclose to every customer that the down payment towards every, and any policy is the sole possession of our agency and to be used and or refunded at our discretion. I personally witnessed and overheard Sean Dietsch doing exactly what he is supposed to do in disclosing the following information to the client during the referenced conversation. Later I received a letter from the client expressing his dissatisfaction with our services and immediately initiated a reversal of the transaction, otherwise against our standard practices but from a standpoint of customer satisfaction and quality of business. This should not deter any potential clients, but rather reconfirm our commitment to customer satisfaction, and give potential customers confidence in our ability to assist them with protecting their vehicles for years to come, as well as providing them with peace of mind. This reconfirms the philosophy here at Warranty Division, LLC that clients are not numbers, nor should they be treated as such, but rather they are the lifeblood that keeps our business alive and without them we would not exist. If you feel you have been wronged by my company, or company similar it, please feel free to call me directly at 309-827-8590
Smith
Conroe,#3Author of original report
Sat, April 04, 2009
After consideration of the contract details that warranty Division and I agreed on, the company kept its agreement and refunded my down payment in full. Smith, Conroe, Texas U.S.A.