- Report: #20701
Complaint Review: warranty usa - las vegas Nevada
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Author Not Confirmed
Why?
warranty usa
2950 s Rancho rd #100 las vegas, 89102 Nevada, U.S.A.
Phone:
800-441-6004
Web:
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Warranty USA & Warranty Plus are ripoff fraud liars that tricked and lied to us. Las Vegas, Nevada & Seattle, Washington
Warranty USA & Warranty are refusing to issue a refund which was promised within 30 days:
I was misled into purchasing the warranty service at a cost of $1369.00. I was told that all Cadillac dealers accepted your service. Upon finding out Sewell Cadillac in Dallas, did not accept your service, I immediately called to cancel.
I cancelled September 5, 2001 and was told by Loni(who refused to give her last name) that I would receive a refund within four weeks. Four weeks later, I called Loni again and she told me that the refund did not go through due to a computer error and she would make a special request which would take another two weeks.
Two weeks later I called and found out that Loni is no longer employed. I talk to someone named Wanda (who also refused to give her last name)who put me in touch with a supervisor name Audrey Fantroy. I talk to Audrey (ext.5472) and she told me she would handle the situation.
I made numerous calls to Audrey over the next few weeks and none of my calls were returned. I called Christina Lucas(ext 5484) and left a voicemail message and I received no call. I have also called the so-called legal department at 800-495-5315 and left numerous messages and no one has returned my calls.
I have talk to Netyro who was very rude and said their is nothing he can do about my refund. It is now going on eight months-and I have experienced nothing but delay, deception and inattention to this matter. Wanda, Audrey, and Netyro promised to fax letters to acknowledge that the refund would be coming. I have received nothing.
Clearly there is deception, mismanagement and misleadin going on by this company with its customers. Regardless of the status of the company, receivership or not, I want my claim acknowledge and I want a refund. It's funny how quickly you can swipe someone credit card and cheat them, and go to bed with a clear mind.
Kirk
Flower Mound, Texas
I was misled into purchasing the warranty service at a cost of $1369.00. I was told that all Cadillac dealers accepted your service. Upon finding out Sewell Cadillac in Dallas, did not accept your service, I immediately called to cancel.
I cancelled September 5, 2001 and was told by Loni(who refused to give her last name) that I would receive a refund within four weeks. Four weeks later, I called Loni again and she told me that the refund did not go through due to a computer error and she would make a special request which would take another two weeks.
Two weeks later I called and found out that Loni is no longer employed. I talk to someone named Wanda (who also refused to give her last name)who put me in touch with a supervisor name Audrey Fantroy. I talk to Audrey (ext.5472) and she told me she would handle the situation.
I made numerous calls to Audrey over the next few weeks and none of my calls were returned. I called Christina Lucas(ext 5484) and left a voicemail message and I received no call. I have also called the so-called legal department at 800-495-5315 and left numerous messages and no one has returned my calls.
I have talk to Netyro who was very rude and said their is nothing he can do about my refund. It is now going on eight months-and I have experienced nothing but delay, deception and inattention to this matter. Wanda, Audrey, and Netyro promised to fax letters to acknowledge that the refund would be coming. I have received nothing.
Clearly there is deception, mismanagement and misleadin going on by this company with its customers. Regardless of the status of the company, receivership or not, I want my claim acknowledge and I want a refund. It's funny how quickly you can swipe someone credit card and cheat them, and go to bed with a clear mind.
Kirk
Flower Mound, Texas
