Complaint Review: Warta Water - Dan Roades - New Ulm Minnesota

Mr. Dan Roades, Ecowater dealer in New Ulm Minnesota, refuses to take responsibility for his company's honest mistake. Furthermore, accuses a consumer, who in 46yrs of life, has NEVER had a grievance against a vendor, of "just trying to get someone else to pay his bills."

We had a Leased water softener installed by Warta Water, currently owned by Dan Roades of New Ulm, Mn. Immediately after having the water softener installed, we began to notice small black granules in our toilet basin and brown water in our faucets. Our dishwasher stopped working. We had a repair man come out....he said the water filter was plugged with residue.

They fixed it......cost us $160. We called a plumbing company....Klassen Plumbing and they informed us after inspection that the water softener "in and out lines" were installed backwards. We called Dan Roades at Ecowater(Warta Water) and he sent out the original installer to check it out. This individual reversed the lines and said it would be "ok... now."

I asked him ....."is this causing our water to our washing machine to run slow?"........he said, "it could, the filter may be plugged from the residue"....I said.." well, u need to clean that then or if I call a plumber I would expect your company to pay for it"...........he promptly unhooked the water line to the washer and cleaned it....basicly admitting by his actions that the water softener lines miss-hookup caused the blockage.

Our water lines continued to produce brown water.............it was gross. We contacted Dan "the water Man" and he said...."it isn't our problem, you must have a problem with your water heater..........I don't care what Klassen says" Dan then came out to our house.......looked over the situation....and said......"it isn't a water softener problem.......Klossner is a competitor of mine......what do you expect them to say".......

Well, we didn't like bathing and washing with chocolate water so we called Klossner again.........they sent out another guy who flushed the lines and FINALLY we had regular water flow again. He reiterated that the reverse hookup of the lines was the culprit of the problem.

We tried working with Dan "the water man" but he would refuse to call us back.........then when I called him for a 4th time........he said "where do you live again and what is this about?".......I admit at this time I got upset........I said "You know who this is and we have discussed this enough........I expect you to pay for the plumber's bill to get our water back to normal."

Dan said, " Go ahead take me to court, your problem is you have old galvanized pipes and they let loose residue and .....you are just trying to get me to pay your bills" He obviously went from not remembering me to covering his arse in a split second. Fact> we have copper plumbing as verified by Klassen plumbing.

We filed a report with the Better Business Bureau but that was pretty much a waste of time because the BBB told us "this surely isn't the first time he has been filed on".......but they have no juristiction so Dan just said "go ahead, take me to court"..........well, we just got the water softener removed and paid them due rent.....just not worth the sweat and $ to take them to court.

Sad thing is.......Dan "the waterman" Roades continues on to take advantage of more people. DON'T be his next victim!

Big dog

New Ulm, Mn, Minnesota

U.S.A.