- Report: #190471
Complaint Review: Washington Mutual Bank - Chicago Illinois
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Washington Mutual Bank
51 W 79th Street Chicago, 60620 Illinois, U.S.A.
Phone:
773-8740389
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Washington Mutual Bank ripoff, the company has a hold on my account and will not release the hold so deposit or withdrawls can be made from my account. Chicago Illinois
I open an account with washington mutual. I was had a deposited a check from my tcf bank account to close that account and have the money put into my washington mutual account not knowing that the tcf back had already closed and mailed me a check for my account with them. the branch manager has placed a hold on my account and will not release the hold after he promsised me he would so there for i can't make any deposit or withdrawls from my account because my hours that i work does not uphold with the hours of the branch which closes at 6pm. my debit card has also been cancel as well. my hours of work are 9-6pm mon-fri and sat 9:30-6pm. i dont have the time to go into the branch and would like for the hold to be taken off my account.
Illene
chicago, Illinois
U.S.A.
Illene
chicago, Illinois
U.S.A.
1 Updates & Rebuttals
T.j.
Burlington,Washington,
U.S.A.
This sounds like you other bank's fault for not informing you sooner.
#2UPDATE Employee
Sat, May 13, 2006
The hold on your account is placed in order to ensure that Washington Mutual recieves funds on the check you deposited. Holds can only be placed for a maximum of 11 business days, and most times it isn't even the teller or the manager who places these holds. The system takes several things into account when it recommends holding your deposit: the date of when your account was opened, your average balance, whether or not you frequently overdraw your account, whether the check is local or non-local. You also said that you just opened the account, and as far as I know, ALL banks have some form of a hold policy, especially regarding deposited checks on a newly opened account. You even stated in your complaint that your other bank closed your account and mailed you a check, so a hold is appropriate in this case, so you wouldn't spend what simply isn't there. TCF bank without a doubt closed your account and sent your money in a check that can be verified, but it is that branch manager who may or may not decided to verify in order to remove the hold on your account. If you speak with the Washington Mutual branch manager, it also helps to be civil and NOT yell at them because they do not yell at you, they do not call you stupid, they don't make any attacks at you whatsoever. They just sit and follow their gut and follow proceedure set by the corporates. If you have a problem with policies, talk to the ones in charge who can actually make change.
