Sara
Milwaukee,#2UPDATE EX-employee responds
Mon, September 29, 2003
I am sorry that you got caught in the "WAMU" mess. I know that it won't make you feel any better but you are not the first escrow victim, many customers of Washington Mutual never recieve their annual disclouser statement therefore have not idea what is happening on their accounts. Washington Mutual has,unfortunately, gotten to big to soon. With the mergers of Bank United, PNC, Fleet, Dime and North American Mortgage Corp., WAMU tried to intergrate all of the sites: your taxes are handled in South Carolina & California, your payments go to one of 3 processing centers that are manned by an outside company, and when you call in you are routed to one of 6 call centers. All of this without sucess, there is internal measures to try to correct this problem. But as the old saying goes 'To many cheifs,Not enough indians.' Washington Mutaul has good intentions on paper but getting them to work in the 'WAMU world' has been a slow process. You metioned refiancing your loan from Washington Mutual, Please keep in mind 9 out of 10 new loans end up serviced by them. The only sure way to keep that from happening is to write into you new contract that you loan can not be sold or serviced by Washington Mutual or one of it's other companies. Good Luck.