Buttafly
Henderson,#2Consumer Comment
Sun, August 03, 2008
UNFORTUNATELY, I am currently in the process of filing a fraud claim with WAMU. Contrary to the previous response I have been on the phone with WAMU, EVERYDAY for a week and they have yet to even freeze the account and everyday there are new charges. I've taken care of my part.. I.E filing a police report,going to a branch... I am still waiting for someone in the dispute department to contact me!! 2 other people that I know banking with WAMU are dealing with the same issue. Meanwhile,as I found out that my account was being used (not my debit card, my actual account number) my paycheck was being direct deposited into my account. Have you ever tried to pay a bill with an IOU and a police report?? Just for the record- It doesn't work! I've talked to 8 people in 6 days, and No one can tell me when this will be fixed,when the charges will be reversed,when I will see my paycheck. YES.. you should have kept better contact with the bank regarding the issues.HOWEVER, if you have done your part then they should do theirs!!
Rebecca
Harvey,#3Consumer Suggestion
Fri, July 25, 2008
Unfortunately, as a consumer he was correct you should have called in at least once a week to check the status of your claim. Being a customer that has filed a few claims spawning from check fraud to non fraud atm deposits. I have never had a problem. I have also worked for a claims department. As a customer and owner of the account the federal government holds you responsible. By law that fraud claim came along with a disclosure that we provided to you when you filed the claim. I know this because it is federally required and the bank would be seriously fined and could risk closure if they received to many complaints that they confirm are correct about any financial institution not reading the disclosure. There is no way you could call in all the time and not one rep tell you that they were awaiting information from you. They would have informed you in the legal disclosure at the time of initiation that they were needing information to be signed in returned back to the bank ASAP. From my experiences every bank has the same claims process and work the claims fairly as long as you don't give them a reason to think it is not fraud and you stay on top of you claim as a consumer you claim is found in your favor. But, if you slack off and try to push accountability on the bank for your negligence and failure to keep up with your claim then it would be denied. And, as a result of your failure as the account holder you become scorned and write horrible articles to defame the institution when in fact it's no one else fault but you own. And, instead of telling the entire truth you make your story one sided and more in your favor. How many times did you check the status of your claim. A few times that could mean after the money and letter was sent. It can also mean during the entire 90 days you only took it upon yourself to call them a few times at the beginning of process to check claim.