Karl
Not Applicable,#2REBUTTAL Owner of company
Mon, January 18, 2010
Sirs,
We appreciate your custom, and we really are here to help you in any way possible.
With a small range of our privacy products, we do not offer a refund guarantee. We never promise a refund and don't deliver it when requested.
This is a technical piece of software, which requires a degree of computer competence. It seems there has been some confusion in this regard.
If you contact us, we'll upgrade you to the VERY LATEST version absolutely FREE of charge, and help support you to ensure that you get up-and-running as soon as possible.
Just get in touch with the team at:
http://www.myhelphub.com/start/contact.aspx?p=hide-my-ip-address
Thank you for your time,
James Dunn