Complaint Review: Wealth International - Real Success Institute - Orem Utah

ATTENTION WEALTH INTERNATIONAL/REAL SUCCESS INSTITUTE CUTOMERS! READ IMMEDIATELY!!! Many people have entered their credit card information for the free CD-without reading the terms and conditions, which are listed on the credit card page. In that information, it clearly states that if FOR ANY REASON you do not wish to be a part of this program, to give us a call and we will cancel it-no questions asked. The materials have a much higher value than the $129.95 that we are charging for them. When we launched this product offer, I had no idea what an overwhelming response we would get. Subsequently, we were severely under-staffed to handle the amount of calls coming in. As quickly as possible, we hired additional customer service representatives, and are continuing the hiring process. However, there has been a lag time in training them to make sure that they were up to the high customer service standards that we wish to provide Another staggering blow occurred when our local telephone carrier accidentally cut a vital 100 pair phone cable in our area, causing the majority of our local lines (which our 800#s point to) to go down completely! With the influx of calls the few working lines quickly jammed up and many customers were getting a busy signal, or just going straight to voicemail when they did get through. Consumer Protection, as well as the Better Business Bureau were notified of the problem, and were directing customers to fax or email in their requests. We are horrified at the response that has cropped up because of these problems. Our phone lines are back up and running, and our customer service is now able to handle the calls coming. Anyone who wishes to receive a refund, or has billing questions, or even more importantly, didn't get a chance to utilize the free one-on-one mentoring that we offer, can send an email to [email protected] and your requests will be processed within 24 hours. You may also contact me personally at my direct number 801-545-4410 or 1-800-724-2794 Ext. 2108 We are so sorry for the inconvenience and hope that you will give us the chance to show you what a great company we really are!

Not only did I report this company to the Utah Attorney General, I also checked them out with their local Better Business Bureau. They have an unsatisfactory report with them as well.

Not only did I report this company to the Utah Attorney General, I also checked them out with their local Better Business Bureau. They have an unsatisfactory report with them as well.

Not only did I report this company to the Utah Attorney General, I also checked them out with their local Better Business Bureau. They have an unsatisfactory report with them as well.

Not only did I report this company to the Utah Attorney General, I also checked them out with their local Better Business Bureau. They have an unsatisfactory report with them as well.