Complaint Review: Wealth International Real Success Institute - Sandy Utah

I followed the instructions in the first rebuttal about contacting Alicia. I've sent the package back and the refund is pending on my bank account. Getting a hold of someone was quite difficult, but I see there's a second rebuttal explaining the phone fiasco, and the fact Turner did reach me yesterday evening and the refund is pending, I am feeling much better. Perhaps all this confusion over the Google Profits CD for $1.95 might encourage the company to reconsider its packaging and marketing in the future?

ATTENTION WEALTH INTERNATIONAL/REAL SUCCESS INSTITUTE CUTOMERS! READ IMMEDIATELY FOR REFUND!!! Many people have entered their credit card information for the free CD-without reading the terms and conditions, which are listed on the credit card page. In that information, it clearly states that if FOR ANY REASON you do not wish to be a part of this program, to give us a call and we will cancel it-no questions asked. The materials have a much higher value than the $129.95 that we are charging for them. When we launched this product offer, I had no idea what an overwhelming response we would get. Subsequently, we were severely under-staffed to handle the amount of calls coming in. As quickly as possible, we hired additional customer service representatives, and are continuing the hiring process. However, there has been a lag time in training them to make sure that they were up to the high customer service standards that we wish to provide Another staggering blow occurred when our local telephone carrier accidentally cut a vital 100 pair phone cable in our area, causing the majority of our local lines (which our 800#s point to) to go down completely! With the influx of calls the few working lines quickly jammed up and many customers were getting a busy signal, or just going straight to voicemail when they did get through. Consumer Protection, as well as the Better Business Bureau were notified of the problem, and were directing customers to fax or email in their requests. We are horrified at the response that has cropped up because of these problems. Our phone lines are back up and running, and our customer service is now able to handle the calls coming. Anyone who wishes to receive a refund, or has billing questions, or even more importantly, didn't get a chance to utilize the free one-on-one mentoring that we offer, can send an email to [email protected] and your requests will be processed within 24 hours. You may also contact me personally at my direct number 801-545-4410 or 1-800-724-2794 Ext. 2108 We are so sorry for the inconvenience and hope that you will give us the chance to show you what a great company we really are!

I received a full refund (129.99 and 29.95). Alicia Turner who is the customer contact / principal for the corporation called me and I told her about this website and all the people who have had the same problems as I did. She said she wants everyone who has a problem to contact her at this # 801-545-4410, and she will make sure that the problems get resolved. I received my money back within 72 hours. Hopefully everyone else will be able to get the same results. I did have to leave a message, but she called me back the next day. If for some reason you cant get through, or she doesn't call you back, I called the consulting hotline and spoke with a live person who got in touch with customer service for me. It was a back door way of doing it, but I got the results I was looking for. By the way she worked with me, you should be able to get your money back as well...... Hopefully. I did get a return authorization # before I sent back the package, so make sure you get that before you send back the materials.

I received a full refund (129.99 and 29.95). Alicia Turner who is the customer contact / principal for the corporation called me and I told her about this website and all the people who have had the same problems as I did. She said she wants everyone who has a problem to contact her at this # 801-545-4410, and she will make sure that the problems get resolved. I received my money back within 72 hours. Hopefully everyone else will be able to get the same results. I did have to leave a message, but she called me back the next day. If for some reason you cant get through, or she doesn't call you back, I called the consulting hotline and spoke with a live person who got in touch with customer service for me. It was a back door way of doing it, but I got the results I was looking for. By the way she worked with me, you should be able to get your money back as well...... Hopefully. I did get a return authorization # before I sent back the package, so make sure you get that before you send back the materials.

I received a full refund (129.99 and 29.95). Alicia Turner who is the customer contact / principal for the corporation called me and I told her about this website and all the people who have had the same problems as I did. She said she wants everyone who has a problem to contact her at this # 801-545-4410, and she will make sure that the problems get resolved. I received my money back within 72 hours. Hopefully everyone else will be able to get the same results. I did have to leave a message, but she called me back the next day. If for some reason you cant get through, or she doesn't call you back, I called the consulting hotline and spoke with a live person who got in touch with customer service for me. It was a back door way of doing it, but I got the results I was looking for. By the way she worked with me, you should be able to get your money back as well...... Hopefully. I did get a return authorization # before I sent back the package, so make sure you get that before you send back the materials.

I received a full refund (129.99 and 29.95). Alicia Turner who is the customer contact / principal for the corporation called me and I told her about this website and all the people who have had the same problems as I did. She said she wants everyone who has a problem to contact her at this # 801-545-4410, and she will make sure that the problems get resolved. I received my money back within 72 hours. Hopefully everyone else will be able to get the same results. I did have to leave a message, but she called me back the next day. If for some reason you cant get through, or she doesn't call you back, I called the consulting hotline and spoke with a live person who got in touch with customer service for me. It was a back door way of doing it, but I got the results I was looking for. By the way she worked with me, you should be able to get your money back as well...... Hopefully. I did get a return authorization # before I sent back the package, so make sure you get that before you send back the materials.