- Report: #1127412
Complaint Review: weapons universe - Internet
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Author Not Confirmed
Why?
weapons universe
Internet, USA
Phone:
931 255 9092
Web:
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Tell us has your experience with this business or person been good?
weapons universe ordered a nife they cancelled my order took money out of my account and is not giving it back Internet
I ordered a knife to add to my collection from Weapons Universe online on Feb. 15th. They immediately took the money out of my bank account. The order receipt had said that I could check on my order in 72 hours to track the order.
It has been 2 weeks now and I can't seem to get an answer as to where the order is or why I have not received my money back. Everytime I call, I get a voice message and I have tried emailing them numerous times.
At the time I placed the order, I was suppose to receive it in 7-12 days. My order number is 00093735.
1 Updates & Rebuttals
Weapons Universe Support
Henderson,Nevada,
Customer was Never Charged
#2UPDATE Employee
Wed, March 26, 2014
Customer was Never Charged. We spoke to this customer on February 24th 2014 and he was explained that the item was sold out and that his credit card was NOT charged. It is dishonest to write a complaint after our correspondence, and after the fact he can confirm the billing with his bank. When someone uses their credit card, it automatically creates a pending pre-authorization by the bank, but we voided that pre-authorization and canceled the order.
