- Report: #475296
Complaint Review: Web HostingBuzz.com - Internet
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Web HostingBuzz.com
www.webhostingbuzz.com Internet, U.S.A.
Phone:
800-252-1887
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WebHostingBuzz.com, Matthew Russell CEO Makes Up Promo Codes Depending On Customer Internet
After visiting a web hosting forum and finding that webhostingbuzz.com had a promo code for "$21 off hosting", I was eager to sign up for a reseller account (14.95 a month). After signing up and using the promo code I was excited to begin using my new account.
After waiting for quite some time, I decided to contact their customer service via Live Chat to see when my account would be ready. The chat representative informed me that my account would not be created unless I ordered a more expensive package.
==
lena.s: your account could not be created because you have ordered RLite [***********] which costs $14.95 ( you chose monthly billing cycle). And you have applied a coupon "green"(which gives a discount $21 off the total price)
lena.s: so you can either order a new RLite package but with a bigger billing cycle
==
Why did their ordering system accept the promo code in the first place?! Why didn't it give me an error message stating the terms and conditions of using promo codes. I received NO error message of any kind.
She told me to email [email protected] because she could not help me. I asked to speak to her supervisor, in which she informed me "Supervisors don't chat."
I sent a copy of our chat log to the email address she provided and received this message from Matthew Russell, CEO of WebHostingBuzz.com,
"This coupon is clearly for a yearly payment cycle, you applied it to a monthly payment cycle and unfortunately our system did not present you with an error message.
If you want to make such a big thing about this, go ahead and contact the BBB and find a different hosting provider. We have no interest in doing business with you. If you go ahead, in return, your details will be submitted to a database we share with most of the other major hosting providers and you will find that you will not be able to use any of our services. This works both ways.
Frankly, I am quite shocked that you wish to make such a big deal out of such a little thing.
Regards
Matthew Russell
CEO
WHB Networks LLC
www.webhostingbuzz.com"
I "clearly" did not know the code was for a yearly cycle and in my opinion if the code was for yearly and not monthly cycles the ordering system should "clearly" give the customer an error message. Why didn't the chat rep tell me this information as well?
Why Matthew Russell are you threatening me and being so rude to a customer? This is uncalled for!
RipOffbyWHB
dallas, Texas
U.S.A.
After waiting for quite some time, I decided to contact their customer service via Live Chat to see when my account would be ready. The chat representative informed me that my account would not be created unless I ordered a more expensive package.
==
lena.s: your account could not be created because you have ordered RLite [***********] which costs $14.95 ( you chose monthly billing cycle). And you have applied a coupon "green"(which gives a discount $21 off the total price)
lena.s: so you can either order a new RLite package but with a bigger billing cycle
==
Why did their ordering system accept the promo code in the first place?! Why didn't it give me an error message stating the terms and conditions of using promo codes. I received NO error message of any kind.
She told me to email [email protected] because she could not help me. I asked to speak to her supervisor, in which she informed me "Supervisors don't chat."
I sent a copy of our chat log to the email address she provided and received this message from Matthew Russell, CEO of WebHostingBuzz.com,
"This coupon is clearly for a yearly payment cycle, you applied it to a monthly payment cycle and unfortunately our system did not present you with an error message.
If you want to make such a big thing about this, go ahead and contact the BBB and find a different hosting provider. We have no interest in doing business with you. If you go ahead, in return, your details will be submitted to a database we share with most of the other major hosting providers and you will find that you will not be able to use any of our services. This works both ways.
Frankly, I am quite shocked that you wish to make such a big deal out of such a little thing.
Regards
Matthew Russell
CEO
WHB Networks LLC
www.webhostingbuzz.com"
I "clearly" did not know the code was for a yearly cycle and in my opinion if the code was for yearly and not monthly cycles the ordering system should "clearly" give the customer an error message. Why didn't the chat rep tell me this information as well?
Why Matthew Russell are you threatening me and being so rude to a customer? This is uncalled for!
RipOffbyWHB
dallas, Texas
U.S.A.
2 Updates & Rebuttals
Roblair
dallas,Texas,
U.S.A.
Response from CEO of WHB
#2
Sat, August 15, 2009
From: Matt Russell
Sent: Saturday, August 15, 2009 3:27 AM
To:
Cc: DL - staff ;
Chris Adams
Subject: Re: HELP NEEDED ASAP
Sent from my Blackberry which is infinitely superior to any iPhone.
Roblair
dallas,Texas,
U.S.A.
Complaint Filed with BBB against WHB Networks LLC
#3Author of original report
Mon, August 03, 2009
Just a quick update. BBB of Delaware 60 Reads Way New Castle, DE 19720 Phone: (302)230-0108 | Fax: (302)230-0116 [email protected] 08/03/2009 ******* ********* Dallas , TX**** Dear ************* : This message is in regard to your complaint submitted on 7/31/2009 1:28:08 PM against WebHostingBuzz, Ltd.. Your complaint was assigned ID 7****3. Your complaint has been sent to the business for their response. Once they have responded to the BBB, we will contact you again. In the meantime, please allow 4 - 6 weeks to receive a response to your complaint. Regards, Rose Hawkins The Better Business Bureau
