- Report: #1188162
Complaint Review: Web.com / LogoYes - Internet
-
Author Not Confirmed
Why?
Web.com / LogoYes
Internet, USA
Phone:
800-311-2707
Web:
www.Web.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Web.com / LogoYes LogoYes "FREE" items are never free, Deceptive, Difficult, Corporate: Texas Internet
I had used the LogoYes product of Web.com to design a quick logo that was never even used by us. A YEAR later I get a bill on my account for $9.95 for a product of some sort. I called them to say I had been wrongly billed and would like the fee back. The young man on the line told me he did not know why I was billed, but I should have cancelled the logo. (I had previously cancelled something with them a few months back that I did not kow what it was) He said he would refund my $9.95, but he was smug and cocky about telling me that I could have avoided the problem by cancelling the webiste in time. I had no idea I had a website! I didn't order it and did not want it. He said it would be 10 daysays to get a refund.
A few days later I get an email saying my claim was denied. Furious, I called them again and got passed around to 2 operators, one givng me attitude again for being upset. (I warned him in advance I was not happy) He kept commeting on how I could have avoided this - I wanted to jump through the phone because he was just making it worse.
I finally got to a supervisor of some sort and she told me that the first guy put in my clain as $0.00 so it was denied because it was of no value. I'm sure he did that on purpose thinking that was funny. Apparently the logo I did pay for and use a year before came bundled with a FREE website builder that was actually free for a year. I had no idea I had it, did not want it, did not wish to buy it, and apparently had no choice to buy it - it just got added on. This unwanted and unrequested product was now my responsibility to know that a product I did not want existed a year later! If I did business that way my customers would never work with me again! Ambush billing is tricky and unprofessional.
The last customer service person, Malory, was pleasant and helpful, and said that she would put in the claim herself and let her supervisor know what had happened. She said it would be 3-5 days for a refund. All of this over $9.95! Not a great business practice...billing people by ambush. Be careful if you ever wish to work with this company because they may say they care about customer service but once they have your credit card you are at their mercy. We'll see in a few days if I got my refund...will update then with outcome. I noticed that Rip Off Report had a long list of similar accounts of their business practices.
2 Updates & Rebuttals
Disgusted
Feasterville,Pennsylvania,
Finally made right
#2Author of original report
Sat, November 22, 2014
I will say that LogoYes finally refunded monies due. Its a shame it took a shaming to get it right. My only comments would be that Mallory handled it, and the best way to avoid these issues is to just give people what they wish to purchase witbout freebees that are not free bundled on. I HATE that tactic and many online companies use it to force through product sales as a tag on. If I want the extra services I will buy them...clearly the extras were not anything I wanted.
Executive Support Team
Jacksonville,Florida,
Logo Design Offer
#3UPDATE Employee
Fri, November 21, 2014
Dear Sir or Madam,
Thank you for your comments. We value all feedback and use this information to improve internal processes, service offerings and customer interactions. We regret that your experience did not meet your expectations and would like to address your concern regarding this charge to ensure the issue was resolved. We ask that you send us your contact information and details of this post via the following link: http://support.web.com/
Sincerely,
The Executive Support Team
