Max
Hackensack,#2Author of original report
Thu, May 30, 2013
After filing on here and a few other web sites I was contacted by Web.com customer support. They appologized for dropping the ball on my project and agreed to refund all fees that I had paid. A big change in tone from them compared to when I contacted them before posting on the BB Bureau, here and a couple of other sites. No if only they could make up for the time I lost......
Web.com Executive Response Team
#3UPDATE Employee
Thu, April 04, 2013
Dear Max:
At Web.com, we take the concerns that you have raised in your post very seriously. As such, we would like to follow up with you regarding the details of your recent experience with us. To accomplish that, we ask that you send your website domain name, your contact information, and the details of this post to our support team via the following link: http://support.web.com/.
Thank you for your help, and we look forward to hearing from you.
Executive Support Team
Web.com