- Report: #701878
Complaint Review: Web.com - Jacksonville Florida
Reported By:
Bags of The Kingdom -
Monroe, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Web.com
12808 Gran Bay Pkwy, West Jacksonville, 32258 Florida, United States of America
Phone:
(904) 680-6600
Web:
www.web.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Web.com Refuses to let me Cancel! Jacksonville, Florida
I purchased a package including web hosting, design and marketing for my business. I requested a refund 2 days after I looked at the website they designed. It was not what I requested. It was something I could have done myself.
I kept calling and being placed on hold for 20 minutes at a time for about 25 days. They took my money out of my account while ignoring my requests to cancel. I left messages, looked on the website. There was no place to cancel services.
Today I called the sales section told her I wanted to cancel, again transferred to another non manned phone. I finally had to go to the bank to put a block on them.
This company is a scam and they do not supply what they advertise. I'm a web designer (I had broken my hand so I couldn't do it) and I didn't have the time or way to do it because of my injury.
The phone number they have you call is totally different from the one they advertise on contact me. I called that too, but soon as they heard I wanted to cancel, again to a non manned phone.
If anyone uses this service they will not get what they paid for. But they will pay.
I kept calling and being placed on hold for 20 minutes at a time for about 25 days. They took my money out of my account while ignoring my requests to cancel. I left messages, looked on the website. There was no place to cancel services.
Today I called the sales section told her I wanted to cancel, again transferred to another non manned phone. I finally had to go to the bank to put a block on them.
This company is a scam and they do not supply what they advertise. I'm a web designer (I had broken my hand so I couldn't do it) and I didn't have the time or way to do it because of my injury.
The phone number they have you call is totally different from the one they advertise on contact me. I called that too, but soon as they heard I wanted to cancel, again to a non manned phone.
If anyone uses this service they will not get what they paid for. But they will pay.
