- Report: #1154808
Complaint Review: Web.com - Nationwide
-
Author Not Confirmed
Why?
Web.com
Nationwide, USA
Phone:
(866) 284-1219
Web:
www.kolanut.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Web.com They did not create the type of Facebook we discussed in detail Jacksonville florida
I contacted Web.com approximately one month ago to set up a Facebook page. Their fee was $189 per month. After sitting on the phone for close to an hour to discuss the old facebook page, which pictures should be used, I was told that before it was launched I would look at it and approve it. THAT DID NOT HAPPEN AND THE PREVIOUS PAGE THAT WAS CREATED, NOT BY THEM, WAS BETTER THAT THE HORRIBLE PAGE THEY PUT UP. You can not reach anyone on the weekend in the facebook division. I would not recommend these people to anyone. They are misrepresenting themselves across state lines of the USA.
I have contacted them twice, sent emails and no response. They are do not deliver what they promise. When I did speak with someone in technical assistance, which by the way is only open Monday - Friday for Facebook assistance, they agreed the page was less than promising and someone would get back to me, well that didn't happen.
Do not use these people, save your money and hire a teenager.
Betty
Los Angeles, California
1 Updates & Rebuttals
Executive Support Team
Jacksonville,Florida,
Facebook page
#2UPDATE Employee
Wed, June 18, 2014
Dear Betty,
Thank you for your comments. We value all feedback and use this information to improve internal processes, service offerings and customer interactions. We would like to address your concern regarding the charge, so we ask that you send us your contact information and details of this post via the following link: http://support.web.com/
Sincerely,
The Executive Support Team
