- Report: #423241
Complaint Review: Webroot - Boulder Colorado
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Webroot
www.webroot.com Boulder, Colorado, U.S.A.
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Webroot Ignoring Refund request, Not working support numbers Boulder Colorado
I purchased Spy Sweeper from Webroot website (US).
It's main purpose was to remove the unwanted programm that's installed in my computer (megaupload files).
So I purchased it and ran a full scan, and it didn't fix the problem. Fair enough, I was willing to keep it and use it.
But then it's protection 'shield' thingy was keep bugging me throughout the day.
So I decided to unistall it and get a refund, as it is promised by 30days money back gurantee.
So searched FAQ and found out how to request a refund, and it says I need to log a ticket, stating I'd like a refund for my purchase. Or I could call them on the phone on their support number.
First I logged a ticket, requesting a refund. After submitting the ticket, I was advised the ticket will be answered within 2days.
And I logged it on 2. Feb, and now is 12.Feb. 10days over and nothing.
So I made a international call to their US support number, as stated in the FAQ section.
And guess what I hear?
"Please enter an extension number"
What The H*ll? How do I know what extension number or to what person I need to speak with?
But anyway I pressed random number, and.. that was it. Waiting.
Guys, Don't buy any product from Webroot, thinking you'll get a refund if you don't like the product, because you won't, and that's guaranteed by the company for sure.
At least try giving them a call on the support number to see how their 'Support' works.
Daniel
Auckland
New Zealand
It's main purpose was to remove the unwanted programm that's installed in my computer (megaupload files).
So I purchased it and ran a full scan, and it didn't fix the problem. Fair enough, I was willing to keep it and use it.
But then it's protection 'shield' thingy was keep bugging me throughout the day.
So I decided to unistall it and get a refund, as it is promised by 30days money back gurantee.
So searched FAQ and found out how to request a refund, and it says I need to log a ticket, stating I'd like a refund for my purchase. Or I could call them on the phone on their support number.
First I logged a ticket, requesting a refund. After submitting the ticket, I was advised the ticket will be answered within 2days.
And I logged it on 2. Feb, and now is 12.Feb. 10days over and nothing.
So I made a international call to their US support number, as stated in the FAQ section.
And guess what I hear?
"Please enter an extension number"
What The H*ll? How do I know what extension number or to what person I need to speak with?
But anyway I pressed random number, and.. that was it. Waiting.
Guys, Don't buy any product from Webroot, thinking you'll get a refund if you don't like the product, because you won't, and that's guaranteed by the company for sure.
At least try giving them a call on the support number to see how their 'Support' works.
Daniel
Auckland
New Zealand
