- Report: #1267263
Complaint Review: Webroot - Internet
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Author Confirmed
Why?
Webroot
Internet, USA
Web:
www.webroot.com
Categories:
Business Rating:
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Webroot Spy Sweeper Ineffective software, almost impossible to get rid of. Internet
About a year ago, I purchased Webroot antivirus to protect my computer from viruses and other malware. After a few months, i got a virus. I cleaned it off, and marked it up to the fact that no software is perfect. A little later, I got another virus. This time I got upset, and began to look for another antivirus. I found a new antivirus that I wanted to try, and I downloaded and paid for it. I deleted the Webroot and ran a uninstall utility provided by Webroot. After the uninstall, I could find no trace of the Webroot program on my computer.
A couple of months later, I began having major problems with my computer. upon investigating, I found that the Webroot program had reinstalled itself. Despite the uninstall utility, somewhere on my computer, a file was lurking somewhere. Again, i uninstalled the Webroot program and ran the uninstall utility, and this time even ran safemode with command to search for any other files and delete them. I could not find and evidence of any Webroot files. Lo and behold, a couple of months later, like Jason from the dead, here comes the Webroot program again, reinstalling itself again. This has continued on and off for almost a year. This Webroot stuff is much nastier than the viruses it is supposed to be preventing. It is almost impossible to get rid of entirely. I have spent probably 80 hours over the last 9 months trying to get rid of it. I have no idea where it hides on my computer. I have looked and looked. This evil stuff is like a zombie, just keeps coming back from the dead. I have just finished cleaning it up again, but I have no confidence at all that it will stay cleaned up. This company needs a class action lawsuit filed against it for harassment of customers who change antivirus companies.
