- Report: #494866
Complaint Review: website:classic media dvd - Guangzhou Internet
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website:classic media dvd
Guangzhou shi san yuan li 57 hao Guangzhou, 510400 Internet, United States of America
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website:classic media dvd Classic Media DVD LIED! They misreprestented their products availability and then sent an alternative without informing me the DVD set I ordered was not available. Guangzhou Internet
Classic Media DVD advertised the Law & Order Complete DVD Collection, which I ordered and paid shipping to have sent to my home.
INSTEAD, I received the Law & Order Special Victims Unit Collection -half the size, half the price, and NOT what I ordered.
When I emailed the company to expain that I received the wrong product they informed me that the Law & Order Complete Set was no longer available and the Special Victims was all they had in stock.
They NEVER emailed to inform me that the PRODUCT I ORDERED WAS NOT Available, they just sent something else. They offered me a partial refund to make up for the over charge of the product they sent.
I did not want a partial refund, I wanted a complete refund however they wanted the L&O SVU returned to them on my dime. It has cost me $30.00 to do business with a company who did not fullfull their obligation.
I asked them to refund my shipping charges as this was their error - they refused stating that they already paid the courier company and could not therefore take responsibility for this error.
I emailed asking to speak to a supervisor, however the same individual responded asking that I kindly understand that they cannot reimburse me for the shipping of this product either way. UNBELIEVEABLE!!!
