- Report: #1178749
Complaint Review: Webstaurant Store - Internet
Reported By:
David in Los Angeles -
Glendale, California,
Submitted:
Updated:
-
Author Confirmed
Why?
Webstaurant Store
Internet, USA
Web:
http://webstaurantstore.com
Categories:
Business Rating:
(0)
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Webstaurant Store Sell Defective Merchandise - Referred to Manufacturer Lititz Pennsylvania
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I purchased a piece of restaurant equipment from the online store. It arrived broken. I tried to get assistance from the customer service department and was basically ignored.
I put in a PayPal claim and they contacted me and said they wouldn't help me until I removed the claim. I reminded them that the purpose of the claim was to get their assistance and that it would be removed when the problem was solved in a satisfactory manner.
Finally, they put me in touch with the manufacturer of the product. I now have to send the equipment to the manufacturer and pay for the shipping so the manufacturer can determine if it is a "warranty" repair.
I won't do business with Webstaurant Store again. Taking a hands off approach when a customer receives a broken item is poor customer service.
