Scammed_consumer
Pasadena,#2Consumer Comment
Wed, January 30, 2013
Smae experience, very disappointed with this program.
MovingForward
Palm Beach Gardens,#3Consumer Comment
Sun, January 27, 2013
I also signed up this month and have had zero issues with their program working - both online and in the weight tracking feature helping me lose weight.
As to the sign up fee, the promotion is that the set up fee is waived but you have to pay the monthly fee in advance for the first three months. It is $56.85 for the first three months and then $18.95 per month thereafter. The standard monthly plan is $48.90 for the first month and then $18.95 per month. So the promotion does represent a significant savings.
Now, if you had technical difficulty because you are using an ipad, then switch to your laptop for ease of entry. Could it be their mobile version is not up to speed? Sure. In that case, contact technical support.
IMO, signing up for 2 hours seems rather unrealistic to determine if the program works for you. Expecting a refund on the exact same date you signed up - highly unrealistic, especially on a Sunday afternoon. Contact someone in the morning to see what type of refund you can get. You are more likely to receive a better answer during the week.