- Report: #247401
Complaint Review: Wells Fargo Acceptance - Des Moines Iowa
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Wells Fargo Acceptance
800 Walnut Street Des Moines, 50309 Iowa, U.S.A.
Phone:
800-565-2310
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Wells Fargo Acceptance ripoff on auto loans Des Moines Iowa
in may 2005 i bought a 2003 ford escape.wells fargo has my loan.in feb 2006 i moved to austin texas.i sent a change of address to wells fargo. in feb07 i get a phone call from my exwife telling me wells fargo is leaving messages on her phone for me. i have been divorced from her for 7 years and she has nothing to do with this account. i called wells fargo they tell me i owe them 258.00 in late payments.
i ask them to explain to me how. the guy on phone starts looking at the account and he makes statement it show 85.00 and he didn't understand why 258.00 i told him if he don't understnad how i'm i to understand and ask for a copy.i never received it. i sent them 258.00 in mid feb turned around at end of month and sent my regular payment as always.
i still kept getting phone calls.i get home in mid march to find my feb payment had been sent back to me. the address was no longer good.i called them ask what was going on and they tell me the changed the address to dallas texas. all this time i had been sending my payment to pa. after a long talk they told me they were sending me the report i ask for still nothing.again more phone calls.i ask for new payment book they told me they were sending me statements in mail guess what they still haven't.
i was also told now in april they had changed the account number that had been done in oct of 06 funny they never told me. i have made my payments each month and they are showing me 30 days late 10 times. well if they changed the address to where the payment are to be sent without telling me how do i know. plus the account number change.
i'm getting very tired of the phone calls. i want my report explaining to me what is going on but as i said still nothing. i'm in the aviation business and this is the worst loan company i have even had to deal with.their people are very rude.
this company has ripped me off 258.00 in which should show as i'm that amount ahead but they tell me that was a half payment for being behind. without this notice from them they are stealing money from me and others. its time for wells fargo to be put under investigation for harnessing customers and taking money. under the fair credit collections act 15u.s.c.s section 1692 they are in fault of all auto loans and personal.
Dale
austin, Texas
U.S.A.
i ask them to explain to me how. the guy on phone starts looking at the account and he makes statement it show 85.00 and he didn't understand why 258.00 i told him if he don't understnad how i'm i to understand and ask for a copy.i never received it. i sent them 258.00 in mid feb turned around at end of month and sent my regular payment as always.
i still kept getting phone calls.i get home in mid march to find my feb payment had been sent back to me. the address was no longer good.i called them ask what was going on and they tell me the changed the address to dallas texas. all this time i had been sending my payment to pa. after a long talk they told me they were sending me the report i ask for still nothing.again more phone calls.i ask for new payment book they told me they were sending me statements in mail guess what they still haven't.
i was also told now in april they had changed the account number that had been done in oct of 06 funny they never told me. i have made my payments each month and they are showing me 30 days late 10 times. well if they changed the address to where the payment are to be sent without telling me how do i know. plus the account number change.
i'm getting very tired of the phone calls. i want my report explaining to me what is going on but as i said still nothing. i'm in the aviation business and this is the worst loan company i have even had to deal with.their people are very rude.
this company has ripped me off 258.00 in which should show as i'm that amount ahead but they tell me that was a half payment for being behind. without this notice from them they are stealing money from me and others. its time for wells fargo to be put under investigation for harnessing customers and taking money. under the fair credit collections act 15u.s.c.s section 1692 they are in fault of all auto loans and personal.
Dale
austin, Texas
U.S.A.
1 Updates & Rebuttals
Dale
austin,Texas,
U.S.A.
wells fargo auto finance
#2Author of original report
Fri, July 27, 2007
i have an wells fargo auto finance loan.i opened it in june 2005 i have had numerous other auto loans but not with wells fargo.in my 48 years of living i have never had to deal with the bs i have with them.my account was in pa thats where my payments had to be sent according to my payment booklet.i just had my credit report pulled and good old wells fargo shows me 30 days late 10 times.i send my payment on the 24th of each month its due the 28th. in feb this year they start calling me telling me i owe they 280 dollars in late payments i ask the guy on the phone why he tells me he dont understand it hisself i ask him to send me a copy so i can see whats going on that was 5 months ago i still havent received anything.in feb 24 i sent my feb payment only to get it returned to me on the 15th of march stating the address is no longer a good address.i called wells fargo told them what had happened tell tell me they had changed the address back in 2006.now isn't that funny they never told me.i sent the payment again. in mid march they call me again telling me im late i when off on this guy and that he had better check on it cause i sent it.in april they call me again now im really hot but this time they tell me the account number had been changed back 2006 again i was never told.i was using my payment book and the address thats was on there plus account number.i was told then they had stopped using the payment booklet again news to me.i told them i hadn't received a statement from them they tell me it was sent out.again nothing just this passed may i get a statement. they need to drop the late bs on my credit report because this is something to do with their own people not having the sense to put the information out to the customers. they need to straighten out their own company and people.maybe all the customers who have loans just stop paying them put the hurt on their butts.to this day i still have not received my account information from them.i really think they are hiding something.i have also sent this to newspapers its time to stop the bs
