Complaint Review: Wells Fargo Auto Finance - Sacramento California

Jessica talks about the bank "being kind" for giving the OP a car loan. There is nothing "kind" about it. Wells Fargo went into the transaction to make money off of the loan, it was a business decision and a business relationship, nothing more. Wells Fargo uses the car as collateral for the loan. If the loan is not paid, the bank must pick up the car, and sell it at auction to the highest bidder as a means of mitigating their losses. Any balance well be left up to the OP to cover, which the OP apparently understands. The bank can ask for their money from now until the cows come home, however, if they were to try to sue for the money, I would think that the judge would first instruct the bank to pick up and sell the car for what they can get out of it. Sounds like the OP is trying to do the right thing, yet Jessica penalizes them for trying to seek resolution on the matter. Jessica's "advice" is very unhelpful to the OP.

For your information - The Federal Trade Commission only collects complaint data - they don't help you resolve the problem at all. If YOU WANT ASSISTANCE to make the harrassing calls stop and the creditor to pick up the car as they had previously agreed- you ALSO HAVE TO FILE A COMPLAINT WITH THE OFFICE OF THRIFT SUPERVISION. THE OTS will get things DONE! Banks cannot ignore complaints that come in via the Office of Thrift Supervision. WAMU AND GEMB both corrected the problems THEY CREATED with my accounts only because of the OTS involvement

This is not a violation of the Fair Debt Collection Practices Act. That act is to protect people from third party debt collectors. You state yourself that the person who is contacting you in order to make you pay up is Wells Fargo. You went to Wells Fargo and asked them for assistance because you didn't have enough money to purchase your vehicle outright. They were kind enough to lend you the money to purchase the car. When you took their money, you promised to pay it back, with interest. You broke the agreement. I understand completely that things happen, but if we're talking about the cold hard facts of what you related occurred...not sentiments, that is the truth. You stated that you tried to re-fianance with them, and they wouldn't go for that. How in the world can you blame them? The deal you made with them wasn't that you buy a car of your choice, drive it as long as you can get away with, and then give it back to them. They don't want your, now, used car. They want the money you promised them. You state that you think they broke some rule by calling you repeatedly. They did not. You have their money. It is their money. Even if it was a third party debt collector, there is nothing in the act that states they must identify themselves to a answering machine. It states that they must identify themselves to the consumer. Its never pleasant to get those kinds of calls. I'm not rebutting to be mean. I am sure if they are guilty of anything, its poor customer service. On the other hand, I'm sure your name is on one of their lists, and they don't plan on serving you very much in the future anyways. I think instead of attempting to place the blame on them, you need to take a little personal responsibilty. If you had done so since the beginning, I don't think you would be in this mess now.

If you just get an unlisted telephone number, they will be able to get it and harrass you further. You need to get an unlisted and unpublished telephone number. Tell them that you are getting telephone harrassment when you call the telephone company and they should work with you, especially when you tell them that you want an unlisted and unpublished phone number. It costs a bit more but the PEACE is worth it. Unless you own your home --move! Get a roommate whom you trust or a relative with a different last name from yours and offer to go 50-50 on the bills and the utilities are all in their name. And GET AN ANSWERING MACHINE AND SCREEN ALL INCOMING CALLS.

Hopefully she will be repremanded and or fired for her abusive demanding behavior. If I had kept the name of all other employees I would have reported them as well and will continue to do so in the future. I am keeping track of all FDCPA violation and would like to sue for the allowed amount of $1000 per infraction. They can apply the balance to my loan.