Ronny g
North hollywood,#2Consumer Comment
Wed, October 28, 2009
I recently opened an account with Chase...who just took over the WAMU branch near my house.
I can not get my statement online..I can not get my statement by phone. I actually have to walk into a branch to check anything.
The debit card says Chase on it..and I opened an account with Chase...at a building that says "Chase" on it..it is a Chase bank. But when I call Chase...they tell me my account # is not a Chase number. Yet the debit card works...the CHASE debit card.
I used to be with Wachovia when Wells Fargo took over. An ATM at a Wells Fargo did not dispense the cash..but Wachovia charged my debit account. The ATM at the Wells Fargo had a Wachovia logo on it...it was a Wachovia ATM and I used it because I don't have to pay a fee.
It took a month for Wachovia to make good on the money the ATM took..but when at first I complained to Wachovia..they told me it was a Wells Fargo machine and to deal with them. So I went to the Wells Fargo and they said it is Wachovias machine and they have nothing to do with my money or Wachovia....you can imagine my frustration..this was $300.00. Both banks are somehow connected now..but neither wants to admit it..or deal with any problems. I guess all these acquisitions and mergers are good for the banks..they can just blame the other bank whenever there is a problem.
Ronny g
North hollywood,#3Consumer Comment
Wed, October 28, 2009
I recently opened an account with Chase...who just took over the WAMU branch near my house.
I can not get my statement online..I can not get my statement by phone. I actually have to walk into a branch to check anything.
The debit card says Chase on it..and I opened an account with Chase...at a building that says "Chase" on it..it is a Chase bank. But when I call Chase...they tell me my account # is not a Chase number. Yet the debit card works...the CHASE debit card.
I used to be with Wachovia when Wells Fargo took over. An ATM at a Wells Fargo did not dispense the cash..but Wachovia charged my debit account. The ATM at the Wells Fargo had a Wachovia logo on it...it was a Wachovia ATM and I used it because I don't have to pay a fee.
It took a month for Wachovia to make good on the money the ATM took..but when at first I complained to Wachovia..they told me it was a Wells Fargo machine and to deal with them. So I went to the Wells Fargo and they said it is Wachovias machine and they have nothing to do with my money or Wachovia....you can imagine my frustration..this was $300.00. Both banks are somehow connected now..but neither wants to admit it..or deal with any problems. I guess all these acquisitions and mergers are good for the banks..they can just blame the other bank whenever there is a problem.