Complaint Review: Wells Fargo Home Mtg Loss And Mitigation - Fort Mills South Carolina

"Wells Fargo Loss and Mitigation Dept in Fort Mill, SC is commiting fraud. They have even gone as far as to tell us the repayment documents they sent did not represent what they had on file. They were all on company letterhead sent via overnight service. This was after a telephone conference with FHA organization in my county." Are they saying this was a clerical error? I guess I do not understand how they were committing (intentional?) fraud. "My husband and I both lost our jobs and fell behind on our mortgage. We don't have an ARM or a large house or house payment. Many people think those of us in the foreclosure crisis did just that. We have a 2/3 bedroom 1100 sq ft home that with a payment that was less than a grand a month." I am sorry to hear of your job loss. I am guessing that this was the primary reason for falling behind on the mortgage, however, typically, the servicer (WFHM in this case) typically will allow some type of loss mitigation option (a repayment plan, a loan modification, or something in between) based (1) on your needs (if the "hardship" was temporary and you will be able to continue paying your mortgage) and (2) what the owner/investor of your loan will allow them to do. From what I understand, 98% of delays with loan modifications are typically due to slow investor (or insurer, such as the FHA) approvals or responses. "Wells Fargo may be servicing our FHA loan but they aren't doing it legally. I am not going to rehash my 3 year time line with this company, YES THREE YEARS!!!!!" I cannot comment on your situation if I dont know it... That being said, I would guess WF has tons and tons of loans insured by the FHA. If WF was doing something systemically wrong, it would likely be identified by the FHA. "I read the statement posted by Javier and our experience was eerily similar. We have encountred similar issues where we were told many different things in a weeks time depending with whom we spoke." Not saying this may be the case, but if you read the news, different options are available to servicers almost daily; this could be the cause. Also, obviously, CS reps will not be completely familiar with your loan right when they take your call. As monumentally frustrating as it may be, you have to be patient when talking to a brand new person each time. "The cs reps do have scripts and speaking to a supervisor or manager who has their hand in whatever is happening is a waste of time." I doubt low level customer servicer managers "have their hand" in anything at all... but anyway, of course they have scripts! There are countless federal and state regulations that require servicers to say certain & specific things. Anyone who has ever talked to a telemarketer know this. "Wells fargo is telling mortgators one thing and FHA another" Can you elaborate? "....just like a snake with a forked tongue or a demonic two faced entity." Ok.... "Corporate America is using its large amounts of money, legal double talk and power to screw lots and lots of people. There needs to be a class action suit. Even if we have to leave our house I am planning to file charges against Wells Fargo. This is bull*****!!!" Corporate America is made up of individual Americans (moms, dads, sons, daughters, etc). Customer Service reps, for instance, when you get on the phone with them, are really trying to help you - no one goes to work thinking that they are going to try to screw some specific person out of their home. I know one customer service rep (doesn't work for WF) - but she talks all the time about wanting to help people, but typically just gets people yelling at her and not getting any type of explanation, which exacerbates the process (not everyone, but typically those in more dire need of help get this way). I hope somethign I said helped.

"Wells Fargo Loss and Mitigation Dept in Fort Mill, SC is commiting fraud. They have even gone as far as to tell us the repayment documents they sent did not represent what they had on file. They were all on company letterhead sent via overnight service. This was after a telephone conference with FHA organization in my county." Are they saying this was a clerical error? I guess I do not understand how they were committing (intentional?) fraud. "My husband and I both lost our jobs and fell behind on our mortgage. We don't have an ARM or a large house or house payment. Many people think those of us in the foreclosure crisis did just that. We have a 2/3 bedroom 1100 sq ft home that with a payment that was less than a grand a month." I am sorry to hear of your job loss. I am guessing that this was the primary reason for falling behind on the mortgage, however, typically, the servicer (WFHM in this case) typically will allow some type of loss mitigation option (a repayment plan, a loan modification, or something in between) based (1) on your needs (if the "hardship" was temporary and you will be able to continue paying your mortgage) and (2) what the owner/investor of your loan will allow them to do. From what I understand, 98% of delays with loan modifications are typically due to slow investor (or insurer, such as the FHA) approvals or responses. "Wells Fargo may be servicing our FHA loan but they aren't doing it legally. I am not going to rehash my 3 year time line with this company, YES THREE YEARS!!!!!" I cannot comment on your situation if I dont know it... That being said, I would guess WF has tons and tons of loans insured by the FHA. If WF was doing something systemically wrong, it would likely be identified by the FHA. "I read the statement posted by Javier and our experience was eerily similar. We have encountred similar issues where we were told many different things in a weeks time depending with whom we spoke." Not saying this may be the case, but if you read the news, different options are available to servicers almost daily; this could be the cause. Also, obviously, CS reps will not be completely familiar with your loan right when they take your call. As monumentally frustrating as it may be, you have to be patient when talking to a brand new person each time. "The cs reps do have scripts and speaking to a supervisor or manager who has their hand in whatever is happening is a waste of time." I doubt low level customer servicer managers "have their hand" in anything at all... but anyway, of course they have scripts! There are countless federal and state regulations that require servicers to say certain & specific things. Anyone who has ever talked to a telemarketer know this. "Wells fargo is telling mortgators one thing and FHA another" Can you elaborate? "....just like a snake with a forked tongue or a demonic two faced entity." Ok.... "Corporate America is using its large amounts of money, legal double talk and power to screw lots and lots of people. There needs to be a class action suit. Even if we have to leave our house I am planning to file charges against Wells Fargo. This is bull*****!!!" Corporate America is made up of individual Americans (moms, dads, sons, daughters, etc). Customer Service reps, for instance, when you get on the phone with them, are really trying to help you - no one goes to work thinking that they are going to try to screw some specific person out of their home. I know one customer service rep (doesn't work for WF) - but she talks all the time about wanting to help people, but typically just gets people yelling at her and not getting any type of explanation, which exacerbates the process (not everyone, but typically those in more dire need of help get this way). I hope somethign I said helped.

"Wells Fargo Loss and Mitigation Dept in Fort Mill, SC is commiting fraud. They have even gone as far as to tell us the repayment documents they sent did not represent what they had on file. They were all on company letterhead sent via overnight service. This was after a telephone conference with FHA organization in my county." Are they saying this was a clerical error? I guess I do not understand how they were committing (intentional?) fraud. "My husband and I both lost our jobs and fell behind on our mortgage. We don't have an ARM or a large house or house payment. Many people think those of us in the foreclosure crisis did just that. We have a 2/3 bedroom 1100 sq ft home that with a payment that was less than a grand a month." I am sorry to hear of your job loss. I am guessing that this was the primary reason for falling behind on the mortgage, however, typically, the servicer (WFHM in this case) typically will allow some type of loss mitigation option (a repayment plan, a loan modification, or something in between) based (1) on your needs (if the "hardship" was temporary and you will be able to continue paying your mortgage) and (2) what the owner/investor of your loan will allow them to do. From what I understand, 98% of delays with loan modifications are typically due to slow investor (or insurer, such as the FHA) approvals or responses. "Wells Fargo may be servicing our FHA loan but they aren't doing it legally. I am not going to rehash my 3 year time line with this company, YES THREE YEARS!!!!!" I cannot comment on your situation if I dont know it... That being said, I would guess WF has tons and tons of loans insured by the FHA. If WF was doing something systemically wrong, it would likely be identified by the FHA. "I read the statement posted by Javier and our experience was eerily similar. We have encountred similar issues where we were told many different things in a weeks time depending with whom we spoke." Not saying this may be the case, but if you read the news, different options are available to servicers almost daily; this could be the cause. Also, obviously, CS reps will not be completely familiar with your loan right when they take your call. As monumentally frustrating as it may be, you have to be patient when talking to a brand new person each time. "The cs reps do have scripts and speaking to a supervisor or manager who has their hand in whatever is happening is a waste of time." I doubt low level customer servicer managers "have their hand" in anything at all... but anyway, of course they have scripts! There are countless federal and state regulations that require servicers to say certain & specific things. Anyone who has ever talked to a telemarketer know this. "Wells fargo is telling mortgators one thing and FHA another" Can you elaborate? "....just like a snake with a forked tongue or a demonic two faced entity." Ok.... "Corporate America is using its large amounts of money, legal double talk and power to screw lots and lots of people. There needs to be a class action suit. Even if we have to leave our house I am planning to file charges against Wells Fargo. This is bull*****!!!" Corporate America is made up of individual Americans (moms, dads, sons, daughters, etc). Customer Service reps, for instance, when you get on the phone with them, are really trying to help you - no one goes to work thinking that they are going to try to screw some specific person out of their home. I know one customer service rep (doesn't work for WF) - but she talks all the time about wanting to help people, but typically just gets people yelling at her and not getting any type of explanation, which exacerbates the process (not everyone, but typically those in more dire need of help get this way). I hope somethign I said helped.

"Wells Fargo Loss and Mitigation Dept in Fort Mill, SC is commiting fraud. They have even gone as far as to tell us the repayment documents they sent did not represent what they had on file. They were all on company letterhead sent via overnight service. This was after a telephone conference with FHA organization in my county." Are they saying this was a clerical error? I guess I do not understand how they were committing (intentional?) fraud. "My husband and I both lost our jobs and fell behind on our mortgage. We don't have an ARM or a large house or house payment. Many people think those of us in the foreclosure crisis did just that. We have a 2/3 bedroom 1100 sq ft home that with a payment that was less than a grand a month." I am sorry to hear of your job loss. I am guessing that this was the primary reason for falling behind on the mortgage, however, typically, the servicer (WFHM in this case) typically will allow some type of loss mitigation option (a repayment plan, a loan modification, or something in between) based (1) on your needs (if the "hardship" was temporary and you will be able to continue paying your mortgage) and (2) what the owner/investor of your loan will allow them to do. From what I understand, 98% of delays with loan modifications are typically due to slow investor (or insurer, such as the FHA) approvals or responses. "Wells Fargo may be servicing our FHA loan but they aren't doing it legally. I am not going to rehash my 3 year time line with this company, YES THREE YEARS!!!!!" I cannot comment on your situation if I dont know it... That being said, I would guess WF has tons and tons of loans insured by the FHA. If WF was doing something systemically wrong, it would likely be identified by the FHA. "I read the statement posted by Javier and our experience was eerily similar. We have encountred similar issues where we were told many different things in a weeks time depending with whom we spoke." Not saying this may be the case, but if you read the news, different options are available to servicers almost daily; this could be the cause. Also, obviously, CS reps will not be completely familiar with your loan right when they take your call. As monumentally frustrating as it may be, you have to be patient when talking to a brand new person each time. "The cs reps do have scripts and speaking to a supervisor or manager who has their hand in whatever is happening is a waste of time." I doubt low level customer servicer managers "have their hand" in anything at all... but anyway, of course they have scripts! There are countless federal and state regulations that require servicers to say certain & specific things. Anyone who has ever talked to a telemarketer know this. "Wells fargo is telling mortgators one thing and FHA another" Can you elaborate? "....just like a snake with a forked tongue or a demonic two faced entity." Ok.... "Corporate America is using its large amounts of money, legal double talk and power to screw lots and lots of people. There needs to be a class action suit. Even if we have to leave our house I am planning to file charges against Wells Fargo. This is bull*****!!!" Corporate America is made up of individual Americans (moms, dads, sons, daughters, etc). Customer Service reps, for instance, when you get on the phone with them, are really trying to help you - no one goes to work thinking that they are going to try to screw some specific person out of their home. I know one customer service rep (doesn't work for WF) - but she talks all the time about wanting to help people, but typically just gets people yelling at her and not getting any type of explanation, which exacerbates the process (not everyone, but typically those in more dire need of help get this way). I hope somethign I said helped.