- Report: #116143
Complaint Review: Wells Fargo - Phoenix Arizona
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Author Not Confirmed
Why?
Wells Fargo
Debit Card Operations, MAC: S4007-018, P.O. Box 53445, Phoenix, 85072-3445 Arizona, U.S.A.
Phone:
800-548-9554
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Wells Fargo Banks Reject Visa Guaranteed Fraud claim Phoenix Arizona
I had a company charge my visa Card with out permission. $1,600. Scarlet Oaks have refused to give me proper invoice to prove the charges. I know now they are doing the wrong thing. I have sent Visa card this statement and you can read now.
Dear Marty Ext.5263
Claim# V0531043043
This is to clarify the situation.
1) I never gave Scarlet Oak permission to debt my card.
2) I never agreed to any Amounts to be debited to my card.
3) Scarlet Oak has been told in Feb 2004 not to every charge my account as any actions must first be supply with a proper invoices with dates and evidence.
4) No agreements, Verbal or Written are in place to charge me money for services or goods.
I believe Scarlet Oaks is stealing from me for money not authorized. I believe also this is not the first time Scarlet Oak has done to other clients of Visa card. They not have an office. The screen call as to say someone is after them for bad business. Also the owner has refused to talk or email me. Now I found out that Wells Fargo has sent a letter stating that Scarlet Oaks had it computer stolen I know this is not true. Someone is always at the home/office. The story I was told the computer had a storm effect. The matter would have been solved if the money had been reversed, proper invoices and agreedment of charges. Scarlet Oaks/ Ms. Jullie Allen has refused.
If you can not deal with this problem please refer to someone with the authority. Also, One other things I have noticed is that the bank has not provided me with any documents stating why my account has been charged back after Three (3) months have passed.
Here is the bank response:
Mr.
I apologize for placing you on hold for an extended period of time. I was researching your claim at the time. Based on the information you provided me and the documents provided to me by yourself and the merchant, we have decided to let our decision to deny your claim stand. As you suggested, all the details were weighed and the determination lies that the resolution of this situation needs to be addressed in civil court. Please call me with any questions you may have at 800-548-9554 ext 5263.
We appreciate your business and thank you for banking with Wells Fargo.
Marty G. Freeman
Operations Manager
ATM Fraud & Debit Card Operations
MAC S3928-040
(480) 449-5263
(800) 548-9554 Ext. 5263
Edward
Houston, Texas
U.S.A.
Dear Marty Ext.5263
Claim# V0531043043
This is to clarify the situation.
1) I never gave Scarlet Oak permission to debt my card.
2) I never agreed to any Amounts to be debited to my card.
3) Scarlet Oak has been told in Feb 2004 not to every charge my account as any actions must first be supply with a proper invoices with dates and evidence.
4) No agreements, Verbal or Written are in place to charge me money for services or goods.
I believe Scarlet Oaks is stealing from me for money not authorized. I believe also this is not the first time Scarlet Oak has done to other clients of Visa card. They not have an office. The screen call as to say someone is after them for bad business. Also the owner has refused to talk or email me. Now I found out that Wells Fargo has sent a letter stating that Scarlet Oaks had it computer stolen I know this is not true. Someone is always at the home/office. The story I was told the computer had a storm effect. The matter would have been solved if the money had been reversed, proper invoices and agreedment of charges. Scarlet Oaks/ Ms. Jullie Allen has refused.
If you can not deal with this problem please refer to someone with the authority. Also, One other things I have noticed is that the bank has not provided me with any documents stating why my account has been charged back after Three (3) months have passed.
Here is the bank response:
Mr.
I apologize for placing you on hold for an extended period of time. I was researching your claim at the time. Based on the information you provided me and the documents provided to me by yourself and the merchant, we have decided to let our decision to deny your claim stand. As you suggested, all the details were weighed and the determination lies that the resolution of this situation needs to be addressed in civil court. Please call me with any questions you may have at 800-548-9554 ext 5263.
We appreciate your business and thank you for banking with Wells Fargo.
Marty G. Freeman
Operations Manager
ATM Fraud & Debit Card Operations
MAC S3928-040
(480) 449-5263
(800) 548-9554 Ext. 5263
Edward
Houston, Texas
U.S.A.
